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Duty Manager, Ealing

1 month ago

Ealing, United Kingdom Wickes Full time
Job Title: Duty ManagerSalary: £12.63 per hour Job Type: Full Time

Wickes, 89 South Ealing Road, Ealing, W5 4QS


Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.


The Role...

  • Lead the store, in the store/Operations manager's absence. 
  • Support the wider management team in ensuring, key control measures and security practices in-store are managed in accordance with the company’s procedures and policies at all times. Employee and customer safety is always your first priority. 
  • Completion of store routines document; ensure the store is trading legally and safely and that customers' needs are met. Dealing with any enquiries and complaints as appropriate.
  • Daily management of colleagues including; providing day-to-day supervision of colleagues including motivation, welfare, arranging appropriate staffing levels, and supporting recruitment, induction, and training & development in line with company policies, ensuring all procedures are followed.
  • Work with the store leadership team to ensure the whole store operates effectively. To support the achievement of sales and cost targets set for the shop. 
  • At all times; take care of your health and safety and that of others by complying with health and safety obligations, and reporting promptly any defects, risks, or potential hazards. 

Permanent and Full-time, 39 hours per week.


About you...

You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.


What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:


If you are 21 yrs and over £12.63 phr, 18 yrs - 20 yrs £11.37 phr and under 18 yrs £8.77 phr.


  • Up to 5% annual bonus and up to £300 per month gain share bonus
  • Up to 10% employer pension contribution
  • Up to 35 days of annual leave including 8 days of bank holidays


Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.


We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.


Apply now



Vacancy Reference#47423



"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"