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Customer Service Advisor

2 months ago

Sheffield S RL, United Kingdom The Sheffield College Full time
Salary: £24,374 per annum (pro-rated for part time/ term time)

Position: Customer Service Advisor     

Salary: £24,374 per annum (pro-rated for part time/ term time)

Contract: Permanent

Location: Sheffield

Hours: 24 hours per week x 38 weeks per year

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every step.

About the Role

Here at the Sheffield College our students are at the heart of everything we do and this role is pivotal to this. In your role as Customer Service Advisor, you will be instrumental in supporting our staff and students to deliver excellent customer service both face to face and over the phone, providing information, advice and guidance.

Key Responsibilities 

  • Build strong relationships with our staff and students
  • Guiding our students through every step of their learning experience
  • Support and motivate students

Skills & Knowledge

We strive to be an inclusive employer and welcome applications from individuals who believe they can contribute effectively to this role. While not mandatory, we are particularly interested in candidates who embody the following qualities:

  • Experience of working in a service delivery role
  • Confident with IT systems

If you would like to be a part of a successful team and a fantastic college, please apply

What We Offer

  • Enhanced Pension Contribution
  • Work-Life Balance – Enhanced Holiday Entitlement
  • Sustainability – Cycle to Work Scheme, Salary Sacrifice car lease scheme for Electric and Hybrid Vehicles
  • Continuing Professional Development
  • Access to retail discounts for the Totum Card
  • Supporting employees at all stages of life – enhanced Maternity & Paternity Policies

Reach out for assistance with your application or inquiries about working with us:

Email:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Next Steps: 

Closing Date: 8th September 2024

Interview Date: 17th September 2024

 We appreciate your interest and look forward to getting to know you

Diversity and Inclusion

  • We value diversity in our workforce and encourage applications from everyone as a Leaders in Diversity employer.
  • As a Disability Confident Leader, we are committed to removing barriers for applicants with disabilities during the recruitment process, upon appointment, and as employees.
  • If you require reasonable adjustments or support at any point, please contact us via the details above.

Safeguarding and Recruitment

  • We are committed to safeguarding and promoting the welfare of students.
  • Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.
  • Further details on the employment of ex-offenders are available in the documents attached to this advert.

Application Process

  • Please click the links below to view the job description, person specification, and notes of guidance.
  • If you are accessing this advert on a mobile device, the box will be replaced by a button.
  • To apply, click apply and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team via email CVs are currently not accepted.