Customer Service Supervisor

2 months ago

Halstead, United Kingdom Just Recruitment Group Full time
Just Recruitment is working with a growing organisation based on the outskirts of Halstead, they are looking for a 'Customer Service Supervisor' to join their client focused team.
The key purpose of the role is to be the main point of contact for all client communication, and to be responsible for the delivery of exceptional levels of customer care.
Key duties include:
Answering and directing telephone calls
Answering emails
Meeting and greeting site visitors
Assisting with the onboarding of our new clients, working closely with the Management team
Support our managers to build and maintain the client relationship
Support the Management team, with customer service issues, aiming for successful resolution through liaison with all department managers and clients
To support the management team, manage client expectations of our capabilities, including actual and potential service achievement
Assist the Management team with new client campaigns and procedures to ensure successful implementation and delivery
Processing daily system errors
Providing software templates to our clients
Updating rates on our software
Escalating issues to the relevant managers
Taking responsibility for complex queries
Requirements for this role:
Previous experience working in an office or customer-service based role
Excellent customer service
Excellent verbal and written communication
Excellent organisational skills
Ability to use Microsoft Word and emails
Ability to demonstrate a high level of professionalism, integrity, and commitment
Ability to maintain accurate records and file notes
Strong administration and organisational skills
Ability to manage conflicting priorities, calmly and pragmatically
To be considered for this role, you must have access to your own transport due to company location - you must also have a proven background in a customer service based role.
Working hours are Monday to Friday 08:30 - 17:30pm

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