Customer Service Supervisor

2 months ago

Halstead, United Kingdom Just Recruitment Group Full time

Just Recruitment is working with a growing organisation based on the outskirts of Halstead, they are looking for a 'Customer Service Supervisor' to join their client focused team.The key purpose of the role is to be the main point of contact for all client communication, and to be responsible for the delivery of exceptional levels of customer care. Key duties include: Answering and directing telephone callsAnswering emailsMeeting and greeting site visitorsAssisting with the onboarding of our new clients, working closely with the Management teamSupport our managers to build and maintain the client relationshipSupport the Management team, with customer service issues, aiming for successful resolution through liaison with all department managers and clients To support the management team, manage client expectations of our capabilities, including actual and potential service achievementAssist the Management team with new client campaigns and procedures to ensure successful implementation and deliveryProcessing daily system errorsProviding software templates to our clientsUpdating rates on our softwareEscalating issues to the relevant managers Taking responsibility for complex queriesRequirements for this role:Previous experience working in an office or customer-service based roleExcellent customer serviceExcellent verbal and written communicationExcellent organisational skillsAbility to use Microsoft Word and emailsAbility to demonstrate a high level of professionalism, integrity, and commitmentAbility to maintain accurate records and file notesStrong administration and organisational skillsAbility to manage conflicting priorities, calmly and pragmaticallyTo be considered for this role, you must have access to your own transport due to company location - you must also have a proven background in a customer service based role.Working hours are Monday to Friday 08:30 - 17:30pm

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