Senior Tenancy Manager
3 weeks ago
We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities. What you’ll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. Overseeing the entire tenancy process, you’ll gather tenant references, negotiate and produce contracts and handle checkout bookings. You’ll also process move-out reports, deposits, invoices, payments and paperwork. Ensuring properties comply with all safety regulations, you’ll organise inspections and arrange any necessary improvement works. Oversee reactive and proactive maintenance during tenancies; communicate with landlords and tenants and process contractor invoices for payment. You will manage, monitor and assess inventories, and post-move-in records, update the CRM database and handle all aspects of TDS disputes and Nil Deposit claims. The role will be based at the head office in Birmingham city centre; working 9 am to 5.30 pm, Monday to Friday. What you need to succeed You will have experience in the property sector, and will proactively strive to meet clients’ needs. You will have excellent communication skills and have the drive to establish excellent rapport with our clients & customers. You will hold a completed ARLA or equivalent qualification. As a diligent and well-organised person, you will be able to thrive in a varied, fast-paced environment and can adapt to meet business needs. Are you a well-presented professional with fantastic written and verbal communication skills, with the ability to effectively use MS packages as well as a range of internal systems? Even if you can’t tick everything off from the list above but think you’ve got what it takes, we’d be keen for you to apply Why join us? Time to Recharge: 25 days’ holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Reward Platform: Monthly perks to spend how you like At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
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Senior Tenancy Manager
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