Current jobs related to Service Delivery Manager - Brighton - Legal & General

  • Service Delivery Manager

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced Service Delivery Manager to lead our Forensic Community Service for the Offender Personality Disorder Pathway covering Surrey and Sussex and Reflect (Mental Health Treatment Requirement) team in Brighton. The successful candidate will be responsible for managing a team of professionals and overseeing the delivery of...

  • Service Delivery Manager

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced Service Manager to lead our Forensic Community Service for the Offender Personality Disorder Pathway covering Surrey and Sussex and Reflect (Mental Health Treatment Requirement) team in Brighton. The successful candidate will be responsible for managing a team of professionals and overseeing the delivery of services...

  • Service Delivery Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Morgan Hunt Ltd Full time

    Service Manager (Advocacy) Job OpportunityMorgan Hunt Ltd is proud to be working exclusively with Mind in Brighton and Hove on their search for a Service Manager (Advocacy) to join their dedicated team.About the RoleAs a Service Manager, you will be responsible for overseeing the delivery of high-quality mental health services, ensuring that all services are...

  • Service Delivery Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Morgan Hunt Ltd Full time

    Service Manager (Advocacy) Job OpportunityMorgan Hunt Ltd is proud to be working exclusively with Mind in Brighton and Hove on their search for a Service Manager (Advocacy) to join their dedicated team.About the RoleAs a Service Manager, you will be responsible for overseeing the delivery of high-quality mental health services, ensuring that all services are...

  • Service Delivery Manager

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Morgan Hunt Ltd Full time

    Service Manager (Advocacy) Job OpportunityMorgan Hunt Ltd is proud to be working exclusively with Mind in Brighton and Hove on their search for a Service Manager (Advocacy) to join their dynamic team.About the RoleAs a Service Manager, you will be responsible for overseeing the delivery of high-quality mental health services, ensuring that all services are...

  • Service Delivery Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Morgan Hunt Ltd Full time

    Service Manager (Advocacy) Job OpportunityMorgan Hunt Ltd is proud to be working exclusively with Mind in Brighton and Hove on their search for a Service Manager (Advocacy) to join their dynamic team.About the RoleAs a Service Manager, you will be responsible for overseeing the delivery of high-quality mental health services, ensuring that all services are...

  • Service Delivery Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Morgan Hunt Ltd Full time

    Service Manager (Advocacy) Job OpportunityMorgan Hunt Ltd is proud to be working exclusively with Mind in Brighton and Hove on their search for a Service Manager (Advocacy) to join their dynamic team.About the RoleAs a Service Manager, you will be responsible for overseeing the delivery of high-quality mental health services, ensuring that all services are...

  • Service Delivery Manager

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Venture-People Limited Full time

    Service Manager Job DescriptionAbout the Role:Venture People Limited is seeking a highly skilled Service Manager to lead our accommodation-based services in the Brighton & Hove area. As a Service Manager, you will be responsible for overseeing a team of Team Leaders who manage their accommodation settings in our Mental Health Support Service.Key...

  • Service Delivery Manager

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Venture-People Limited Full time

    Service Manager Job DescriptionAbout the Role:Venture People Limited is seeking a highly skilled Service Manager to lead our accommodation-based services in the Brighton & Hove area. As a Service Manager, you will be responsible for overseeing a team of Team Leaders who manage their accommodation settings in our Mental Health Support Service.Key...

  • Service Delivery Manager

    5 days ago

    Brighton, Brighton and Hove, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced Service Manager to lead our Forensic Community Service for the Offender Personality Disorder Pathway covering Surrey and Sussex and Reflect (Mental Health Treatment Requirement) team in Brighton. The successful candidate will be responsible for managing a team of professionals and overseeing the delivery of services...

  • Service Delivery Coordinator

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Exciting Opportunity for a Service Delivery CoordinatorClearline Recruitment Ltd is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. With a strong focus on employee satisfaction and client service, this company offers a vibrant workplace with excellent health insurance and comprehensive pension benefits.As...

  • Service Delivery Coordinator

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Exciting Opportunity for a Service Delivery CoordinatorClearline Recruitment Ltd is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. With a strong focus on employee satisfaction and client service, this company offers a vibrant workplace with excellent health insurance and comprehensive pension benefits.As...

  • Service Delivery Coordinator

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Clearline Recruitment Ltd is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. The successful candidate will be responsible for delivering exceptional customer service to clients, collaborating with operational teams, and ensuring compliance with company policies.Key Responsibilities:Customer Service:...

  • Service Delivery Coordinator

    1 month ago

    Brighton, United Kingdom CV-Library Full time

    Our client, an established and expanding business, is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. With this company, you will flourish and build on your skills in a supportive and progressive environment. It is an exciting time to join our client, a growing business located in central Brighton. Known...

  • Service Delivery Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Accurate Background Full time

    Key ResponsibilitiesAs a Service Delivery Coordinator at Accurate Background, you will be responsible for delivering exceptional customer service to our clients. This includes working collaboratively with operational teams and clients to ensure service delivery expectations are met.Key AccountabilitiesProcess all tickets/queries in line with agreed Service...

  • Service Delivery Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Accurate Background Full time

    Key ResponsibilitiesAs a Service Delivery Coordinator at Accurate Background, you will be responsible for delivering exceptional customer service to our clients. This includes working collaboratively with operational teams and clients to ensure service delivery expectations are met.Key AccountabilitiesProcess all tickets/queries in line with agreed Service...

  • Service Delivery Coordinator

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Clearline Recruitment Ltd is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. This role offers a vibrant workplace with brilliant seasonal parties, excellent health insurance, and comprehensive pension benefits.Key Responsibilities:Deliver exceptional customer service to clients, ensuring timely responses...

  • Service Delivery Coordinator

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Clearline Recruitment Ltd is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. This role offers a vibrant workplace with brilliant seasonal parties, excellent health insurance, and comprehensive pension benefits.Key Responsibilities:Deliver exceptional customer service to clients, ensuring timely responses...

  • Service Delivery Coordinator

    3 weeks ago

    Brighton, United Kingdom Clearline Recruitment Ltd Full time

    Our client, an established and expanding business, is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. With this company, you will flourish and build on your skills in a supportive and progressive environment.It is an exciting time to join our client, a growing business located in central Brighton. Known...

  • Service Delivery Coordinator

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Clearline Recruitment Ltd is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. This role offers a vibrant workplace with brilliant seasonal parties, excellent health insurance, and comprehensive pension benefits.Key Responsibilities:Health Benefits: Health cash plan.Training Opportunities: Benefit from both...

Service Delivery Manager

2 months ago

Brighton, United Kingdom Legal & General Full time

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

We’re recruiting for a Service Delivery Manager to join our Group Protection Claims area, this role is hybrid where you will work in our Hove office 1-2 days per week and the rest from home We are offering an excellent salary of up to £55,000 along with some great company benefits.

You will guide and manage the Group Protection claims Assessor and Admin teams to provide a pro-active and comprehensive claims management and assessment service for a defined account portfolio across all Group Protection Products.

What you'll be doing:

  • Manage a group of Team Managers to deliver targets in the areas of service levels, quality, customer, people and efficiency metrics. Motivating and coaching your team by being a visible leader, focused on delivery and your people. Driving the right outcomes and implementing appropriate action plans to drive results
  • Collaborate with other Stakeholders and the Planning team to ensure the right actions are in place and performance is understood
  • Understand the drivers of customer satisfaction and implement appropriate actions plans, ensuring that development and systematic issues are actioned by the appropriate teams
  • Build strong relationships with the internal functions such as Customer Service Operations, Scheme Underwriting, Sales, Finance and Operational Planning to ensure that the Claims Operation continually evolves to meet the changing needs of our internal and external customers
  • Evaluate, review and resolve issues at area level to ensure consistency of service, resource and quality across all teams whilst maintaining a strong risk management and mitigation framework
  • To take the lead in all matters regarding the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows the Group’s policies and procedures including the Partnership Agreement to maximise business performance
  • Analyse feedback from all sources to ensure that customers’ reasonable expectations of performance and service are met, and good customer outcomes delivered. Where failings are identified, provide information to management of relevant areas to enable changes to be made
Qualifications

Who we're looking for:

  • Strong interpersonal skills and the ability to communicate effectively, in oral, presentational and written form to a range of audiences
  • Understand how strategic planning will affect the business area
  • Understand how market changes and business issues will affect the business area
  • Risk management skills; ability to be creative with strategic thinking
  • May be required to deputise for the Head of Claims
  • The job holder will represent the area at internal/external meetings
  • Proven track record in managing a claims operational function is desirable
  • Ability to drive and maintain high engagement scores

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.