Service Manager

Service Manager – Carestaff At Home Location: Scotland (Home Care Services) Job Title: Service Manager Salary: £45,000 DOE Benefits: 30 days holiday, company sick pay, private health care, cycle-to-work scheme, and more. About Carestaff At Home Carestaff At Home is a trusted, family-run domiciliary care provider supporting older adults to live safely and independently in their own homes across Scotland. With a strong reputation for delivering personalised, high-quality care, we are committed to making a meaningful difference to the lives of the individuals and families we support. Our team is passionate about compassion, professionalism, and person-led practice. We work closely with local communities, families, and partners to ensure exceptional standards of care that uphold dignity, respect, and choice. Our Values At Carestaff At Home, our values guide every decision we make and every service we deliver: People First: We prioritise the wellbeing of our service users and our staff. Continuous Improvement: We embrace innovation and strive to raise standards of care. Dignity & Respect: We treat every individual with fairness, kindness, and respect. Accountability: We take ownership of our actions and responsibilities. Collaboration: We work together as one team, valuing shared success and collective growth. Responsiveness: We listen, adapt, and take action to enhance our services. About the Role The Service Manager plays a pivotal role in the leadership, growth, and development of our domiciliary care services across Scotland. This operational role is accountable for ensuring the safe, high-quality, and compliant delivery of home care services for older adults. This role will lead the day-to-day management of service delivery, ensure compliance with all regulatory and legislative requirements, and take full responsibility for people management across operational teams. A key priority of the post will be driving strategic and sustainable growth of Carestaff At Home across Scotland, identifying opportunities to expand services and enhance our reach in local communities. Key Responsibilities Operational Leadership & Service Management • Lead the delivery of safe, high-quality, person-centred care. • Oversee day-to-day operations to ensure continuity, efficiency, and high standards. • Hold accountability for Care Inspectorate compliance and the Health & Social Care Standards. • Lead workforce planning, rotas, and operational decision-making. • Implement systems for performance, quality assurance, and continuous improvement. Regulatory & Compliance Accountability • Maintain robust processes for audits, risk management, incident reporting, and policy adherence. • Ensure accurate, compliant record-keeping across the service. • Lead preparation for Care Inspectorate inspections and deliver improvement actions. People Leadership & Team Development • Manage and develop the operational team, fostering a positive, high-performing culture. • Oversee recruitment, training, supervision, and performance management. • Build strong relationships across carers, coordinators, and support teams. Growth, Development & Community Engagement • Identify and implement growth opportunities across Scotland. • Build relationships with local authorities, commissioners, community groups, and partners. • Support tendering, service expansion, and mobilisation of new packages or areas. • Drive innovation to enhance service quality and reach. Skills & Experience Required • Leadership experience in social care or health, ideally domiciliary care. • Strong knowledge of Scottish regulatory frameworks. • Proven success managing multi-site or regional operations. • Experience in compliance, audits, quality assurance, and improvement planning. • Excellent people leadership, communication, and problem-solving skills. • Compassionate, person-led leadership approach. • Relevant qualification preferred (e.g., SVQ 4/5, RMA, Registered Manager Award). Join Us If you are passionate about making a difference in the lives of older adults and are driven by service excellence, growth, and leadership, we would love to hear from you. Join Carestaff At Home and play a vital role in supporting individuals to live safely, comfortably, and independently in their own homes. Carestaff At Home is committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and communities and are dedicated to creating an environment where everyone feels valued and supported. Job Type: Full-time