Student Peer Mentor Lead

3 weeks ago

Coventry, United Kingdom Arden University Full time
Student Peer Mentor Lead £30,000pa plus Excellent Benefits Remote-based work within the UK with very occasional travel to one of our campuses (Birmingham, Leeds, London or Manchester) Full-Time Permanent Read the full job description here

The Opportunity : 

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers. Our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education.  We are currently looking for a Peer Mentor Lead for our distance learning students.

We are launching a new Peer Mentor programme, and are looking for someone to oversee its successful implementation and operation.  You will liaise with our volunteer student mentors, providing guidance and support.  You will also collaborate closely with the Academic Persistence Programme staff, as the role involves assisting in achieving retention goals, monitoring engagement and coordinating activities.  You will be a student advocate, coordinating academic staff and other student relationships.  Tracking and analysing student data and preparing reports will also be part of the role.

About You:

We are looking for someone who embodies high energy, positivity, and enthusiasm, with a strong commitment to student success and higher education. You will be action-oriented and detail-oriented, proficient in data management and troubleshooting student issues using various resources.

You will be used to fast-paced environments, possess exceptional problem-solving skills, and have experience managing events. Strong communication skills, both written and verbal, are essential, along with the ability to work independently and collaboratively.

Previous experience in supporting students, handling complaints, and utilising CRMs and student records databases is preferred, along with knowledge of data protection principles and student development theory.

Why Arden:   

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from: 

  • 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure 
  • A generous Aviva pension plan, our contributions start at 7% 
  • PMI or Healthcare Cashback (dependent on role grade)  
  • Study any Arden course for free, with generous discount for all family and friends 
  • Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education 
  • Plus, other competitive benefits

Arden’s values:   

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. 

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here , or to start your journey with us, click apply 
 
Closing Date:   18 June 2024

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. 

At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups. 

So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others

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