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Client Coordinator

2 months ago

Clifton City and Borough of Salford, United Kingdom Advania UK Full time
Role: Client Coordinator
Location: Manchester
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services
Job Purpose:
Overview: The Client Coordinator will have responsibility for aspects of administration support to the Commercial Team, ensuring an efficient sales order process. This will include creating opportunities, issuing quotes, renewal monitoring, coordinating service contracts and be a point of contact for clients.
Responsibilities:
Sales Administration support to the full Commercial Team.
Support the Commercial team with opportunity pipeline management.
Input and process data during the pre-sales process as well as update any changes where required.
Monitor, manage and issue subscription renewals and process through to a sales order.
Ensure quotes are accurate, issued on time and approved by the client in a timely manner.
Progress opportunities through the ERP system and work with all departments within the company to ensure order fulfilment and timely billing for renewals, hardware/software orders.
Liaise between internal/external stakeholders for enquiries relating to customer accounts, acting as a main point of contact for clients, dealing with non-technical coordination queries and proactively build ongoing relationships.
Input data accurately into a service contract and ensure all contractual documentation is collated, approved and distributed accordingly.
Monitor the Team email account to ensure internal SLA's are met and all requests are answered efficiently and effectively.
Maintain accurate data in the sales CRM and Finance platform.
General administration and general data entry as required.
Data Cleansing and Data Input projects Qualifications & Experience:
Previous experience of working as a sales order processor, sales coordinator, sales administrator or has worked as an administrator/data entry clerk in a busy office environment.
High level of accuracy and attention to detail
Excellent organisation and time management skills
Demonstrate the ability to follow processes and procedures
Agile approach, able to multi-task and manage priorities to meet deadlines
Ability to communicate with colleagues and clients and at all levels
Able to interpret data
Experience of Microsoft Office such as Outlook, Word, Excel is essential
Have a working knowledge of CRM and/or CPQ systems.
Knowledge of Dynamics D365 Sales (CRM) and Business Central is desirable but not essential #LI-Hybrid
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form