Premises Officer
5 days ago
Security Duties
To ensure a high level of security at all sites including taking responsibility for being a secure key holder. Under the direction of the premises team leader and/or premises and facilities manager ensure access to centres at times prescribed and for special events. To ensure unlocking of the Centres at relevant times.
To ensure ALL entrances and exits are securely locked and security alarms set when the centres are not in use. To undertake patrols of all areas of the centres at regular intervals and deal with intruders as in accordance with policy. To attend emergency call-out duties and make emergency repairs as necessary.
Customer Care & Support
To promote an exceptional customer care culture which ensures that service users receive the best possible customer service with respect to centre facilities. To ensure that access to the Centres is safe and clear for service users and staff at ALL times, including during winter, autumnal conditions.
To maintain an inventory of furniture and equipment for all centres. To ensure that all facilities and services are fully functional and available for use, including preparing rooms. To ensure signage is clear and appropriate in line with policy.
To support and assist in the preparation rooms including teaching resources and materials, pictures and displays.Respond to requests for the distribution and installation of ICT equipment in support of the curriculum and ALL meetings. To ensure that equipment is secure, properly accounted for and returned in full-working order. To Liaising with Adult learning Lewisham IT technicians as appropriate and reporting fault and repair requirements via the ALL IT helpdesk.
Facilities Duties
To ensure that the heating and ventilation within Centres is working to a satisfactory standard and maximizes fuel efficiency.
To regularly inspect equipment and undertake daily inspections of boiler equipment as required by the Site Manager.
To take delivery of stores, materials, etc and transport them to all Centres, as required. To carry out general duties as required for the café areas.
To ensure internal/external grounds are maintained in a clean and tidy manner at all times. To effectively control parking in Centre car parks.
Repairs
To carry out regular maintenance checks throughout the Centres, completing any minor repairs to ALL's buildings, fixtures, fittings and furniture and ensuring records are updated accordingly.
To liaise with the premises team leader and/or premises and facilities manager in respect of repairs, order agreed equipment; supervise contractors and ensure all repairs are completed to a satisfactory standard.
To liaise with the corporate FM regulatory team via the FM Helpdesk in respect of repairs which are their responsibility.
Health and Safety
To ensure access to buildings and facilities are safe and meet the needs of all visitors, centre users and staff including those with disabilities. To bring to the attention of the premises team leader and/or premises and facilities manager any repairs or adjustments which need to be made.
To understand and be trained in how to use fire equipment in a safe manner. To regularly test fire and other alarms, as required.
To ensure that the highest standards of cleanliness and hygiene are maintained in the centres by removing any spillages, litter and ensuring equipment in toilet areas is replaced in a timely manner.
To report all incidents or accidents using the appropriate health and safety procedures and ensure that this is passed to the premises team leader and/or premises and facilities manager. Take any urgent migrating action as required.
To ensure all waste from the Centres is safely removed, taking account of current legislation, recycling practice, and policies.
To liaise with pest control officers to control pests and vermin as necessary.
Experience
Experience of carrying out minor repairs
Experience of effectively working with staff and members of the public
Experience of ensuring building security and of being a secure key holder
Experience of ensuring compliance with health and safety regulations
Experience of ensuring heating and ventilation systems are fit for purpose
Experience of ensuring safe access to/from buildings for service users
Experience of maintaining an inventory of furniture and equipment
Experience of monitoring and resolving building or equipment maintenance defects
Requirement
Must have a current, valid driving licence.
First Aid qualification or willingness to obtain one
Flexible in their work pattern. This may involve varying their hours from time to time, some evening and weekend work, and working at different sites around the area.
Aptitude
Ability to communicate effectively both in writing and verbally
Ability to deal with sensitive issues using tact, discretion and diplomacy
Ability to solve problems and think creatively
Ability to work on own initiative when appropriate
Commitment to maintaining the welfare of ALL's learners, particularly vulnerable adults.
Decisiveness and able to act promptly under pressure
Strong attention to detail
Skills
Able to remain calm in emergencies
Able to work effectively within a team
Excellent interpersonal skills
Good communicator
Good customer care skills
Good organisational and planning skills
Tactful and diplomatic
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