Retail Supervisor
4 weeks ago
Job Title: Supervisor
Reporting to: Store Manager
Location: London, Westbourne Grove
Contract Type: Full Time, 37.5 Hours Per Week
About Us:
ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
The ME+EM Supervisor is a key holder. You are a key pillar of the management team. You embody the core values of the brand and are responsible for delivering an authentic and memorable service approach. You are responsible for creating a positive working environment and can demonstrate a clear communication style in line with the management team. You have a complete understanding of ME+EM policies, operations and best practice.
Responsibilities:
- Be a brand representative at all times.
- Be a leader to the team and represent the management team.
- Prioritise and delegate daily tasks to promote smooth running.
- Be acutely aware of surroundings to support safety of employees and customers.
- Be responsible for managing employee absence when required.
- Be confident in supporting staff wellbeing and knowing where to signpost.
- Train others in how to provide the best experience through speed and accuracy.
- Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
- Expert in product availability instore and online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promote ‘one business’ mindset.
- Build organic, loyal and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Display exceptional confidence with styling, outfit building and recommendations.
- Influence others with your knowledge.
- Offer solutions to customer complaints or escalate if necessary to the management team.
- Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
- Ensure a professional tone is used when using company email addresses.
- Open and close the store.
- Be an expert in till functions and able to train others.
- Embrace change and support the roll out of new systems.
- Advice on the importance of data collection and ensuring GDPR guidelines are adhered to.
- Ensure that the store environment and VM are prioritised daily. Enrol others to contribute and maintain.
- Delegate effectively to ensure replenishment of stock.
- Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
- Be responsible for own H&S and ensuring H&S processes are followed in store.
- Follow company procedures to report any maintenance issues in store promptly.
About You:
- Experience in people management in a high volume, fast paced environment (2 years preferred)
- Commercial understanding of modern luxury
- Confident in Visual Merchandising
- Coach, detail oriented and enthusiastic
- Able to provide examples of exceptional results in Retail
- An enthusiasm for store management and Brand leadership
- Team player, communication skills, positive attitude, proactive, can-do mindset
- Able to provide examples of leading by example, developing others and contributing to the success of the company
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for
opportunities within our company.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
-
Joules Retail Supervisor
2 weeks ago
London, Greater London, United Kingdom NEXT Retail Ltd. Full timeSHIFTS YOU ARE APPLYING FOR: 23.25hrs p/w; Wed 09:15 - 17:45; Thu 09:15 - 17:45; Fri 09:15 - 17:45 The grass is greener... at Joules We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never...
-
Joules Retail Supervisor
2 weeks ago
London, Greater London, United Kingdom NEXT Retail Ltd. Full timeSHIFTS YOU ARE APPLYING FOR: 31hrs p/w; Tue 09:30 - 18:00; Wed 11:45 - 20:15; Thu 09:30 - 18:00; Sat 10:45 - 19:15 The grass is greener... at Joules We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions...
-
Retail Supervisor
4 weeks ago
LONDON, United Kingdom RELY RECRUITMENT Full timeRetail Supervisor : Premium RetailLondon, Chelsea area£29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE’S:Have worked as a...
-
Retail Supervisor
4 weeks ago
London, Greater London, United Kingdom RELY RECRUITMENT Full timeRetail Supervisor : Premium RetailLondon, Chelsea area£29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE'S:Have worked as a retail...
-
Retail Supervisor
4 weeks ago
London, Greater London, United Kingdom RELY RECRUITMENT Full timeRetail Supervisor : Premium RetailLondon, Chelsea area£29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE'S:Have worked as a retail...
-
Retail Supervisor
2 weeks ago
London, Greater London, United Kingdom RELY RECRUITMENT Full timeRetail Supervisor : Premium RetailLondon, Chelsea area£29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE'S:Have worked as a retail...
-
Retail Store Supervisor
12 hours ago
London, United Kingdom N Peal (Retail) Ltd Full timeWe are excited to offer a fantastic opportunity for the right candidate to work for one of the leading brands in its field as our Supervisor.As a family owned business specialising in luxury cashmere, the passion for what we do at N Peal is company wide and we are proud to boast some of the most dedicated retail teams in the industry.Whilst previous...
-
Retail Supervisor
2 weeks ago
London, United Kingdom The Royal Parks Full time**About Us**: The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy...
-
Retail Supervisor
2 weeks ago
London, United Kingdom The Royal Parks Full time**The Organisation** The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and...
-
Retail Supervisor
3 weeks ago
London, United Kingdom The Royal Parks Full time**The Organisation**: The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park...
-
Retail Supervisor
1 week ago
London, United Kingdom The Royal Parks Full timeRetail Supervisor Hyde Park, LondonThe OrganisationThe Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill,...
-
Retail Supervisor
2 weeks ago
London, United Kingdom The Royal Parks Full timeRetail Supervisor Hyde Park, LondonThe OrganisationThe Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill,...
-
Retail Supervisor
2 weeks ago
London, United Kingdom The Royal Parks Full timeRetail SupervisorHyde Park, LondonThe OrganisationThe Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill,...
-
Retail Supervisor
1 week ago
London, United Kingdom The Royal Parks Full timeThe OrganisationThe Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and...
-
Retail Supervisor
2 weeks ago
London, United Kingdom Shakespeare's Globe Full timeSShakespeare’s Globe is looking for a **Retail Supervisor** to join our **Retail** team SShakespeare’s Globe is currently seeking **a Retail Supervisor** to join our Retail Team **The role**: The purpose of this role is to assist the Retail Manager in effectively overseeing our onsite shop(s), ensuring that retail activities are consistent with the...
-
Retail Supervisor
4 weeks ago
London, United Kingdom Val Wade Recruitment Full timeRetail Supervisor, Museum, West London, 2 month part time temp role which could go permanent, £11.95 p/h plus holiday pay. Our client a world-renowned Museum based in West London requires a Retail Supervisor to start ASAP. This is a 2 months part time temp role with the possibility of being extended. You need to be available to work 2-3 days per week,...
-
Retail Supervisor
3 weeks ago
London, United Kingdom Mamas & Papas Full time**Retail Supervisor**: **Stores**: **London (Stratford)**: Mamas & Papas (Westfield, Stratford) SU2004, Westfield Stratford City, Montfichet Rd, London E20 1EL **Overview**: Mamas & Papas are now the UKs largest baby products specialist retailer in the UK, but more importantly we're the baby products retailer of choice. Our store teams, are that warm arm...
-
Sunday Supervisor
1 month ago
London, United Kingdom Mind Retail Full time**About the role** As Sunday Supervisor, you'll support the Shop Manager to maximise profits and raise funds through the sale of preloved items by delivering excellent shop standards and outstanding customer service. These funds are vital in helping to run Mind's vital mental health support services, supporting the 1 in 4 of us that experience a mental...
-
Retail Supervisor London
2 weeks ago
London, United Kingdom Rely Recruitment Full time**Retail Supervisor : Premium Retail** **London, Chelsea area** **£29,258** As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. **Retail Supervisor MUST...
-
Retail Store Supervisor
5 hours ago
West London, South East, United Kingdom N Peal (Retail) Ltd Full timeWe are excited to offer a fantastic opportunity for the right candidate to work for one of the leading brands in its field as our Supervisor.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.As a family owned business specialising in luxury cashmere, the passion for what we do at N Peal is company...
