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Customer Experience Advisor

4 months ago

Great Wyrley, United Kingdom Veolia Full time
Salary: National minimum wage plus Veolia benefits
Hours: 25 hours per week over five days
Location: Office based - Cannock Staffordshire
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
Access to our company pension scheme
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
24 hour access to a virtual GP, 365 days a year, for you and family members in your household
One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential
What will you be doing?
Responding to customer enquiries in a professional and timely manner using various channels of communication.
Positively impact our overall customer satisfaction scores and encourage retention.
Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.
Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.
Adhere to GDPR legislation with regard to the processing of personal and confidential information.
What are we looking for?
A commitment to providing an excellent customer service experience.
GCSE in Maths and English C+ or equivalent.
Excellent communication and interpersonal skills.
Negotiating and influencing skills.
Attention to detail and the ability to multitask.
Proven ability to work under pressure.
Able to work as part of a team.
Working knowledge of Google Office Applications and willingness to learn new systems.
Good planning and organisational skills.
Business and commercial awareness.
Wha's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply