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Housekeeping Manager

3 months ago

Hale, United Kingdom Delta Hotels by Marriott Manchester Airport Full time

About the Company:

As Housekeeping Manager, you will find yourself right in the heart of things. You will lead the Housekeeping team which includes housekeepers, public area cleaners and linen room associates. A true “roll up your sleeve” role, you will do whatever it takes for your team to succeed and create a one of kind experience. When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home. You will be required to manage, train, and develop team members and work within budgeted guidelines.


Responsibilities:

  • Manages the day to day housekeeping operation, ensuring procedures are adhered to and policies are followed
  • Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
  • Inspect guest rooms to ensure they are ready for guests arrival prior to be handed back to front office
  • Deliver memorable guest experiences which support in driving Intent to recommend scores
  • Monitor and analyze guest satisfaction survey results to ensure these continually improve
  • Work alongside front office and maintenance teams to ensure rooms are ready for arrival
  • Report any maintenance issues in guest rooms or public areas
  • Ensue all guest complaints are resolved in a timely manor and logged correctly
  • Anticipate guest needs to deliver an above and beyond experience
  • Empowers employees to provide excellent customer service experiences
  • Prepare departmental rota’s, ordering and payroll inline with budget
  • Maintains stock of guest room supplies, cleaning supplies and linen inline with hotel occupancy and budget
  • Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
  • Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
  • Recruit, train and develop front desk team members and support in developing our next housekeeping manager
  • Comply with hotel security, fire regulations and all health and safety legislation



Our Ideal Candidate:

You will have experience in a similar role or are a successful housekeeping senior supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.


Perks you deserve:

We’ll support you in and out of the workplace by offering:

  • Free Access to the Leisure facilities, because your wellbeing is important
  • Discounted rounds of golf and use of the driving range
  • Free meals at work
  • Free uniform & dry-cleaning service
  • Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinema’s and more
  • Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries
  • 23 days holiday increasing with service as well as Bank Holidays
  • Annual Performance Review pay
  • Cycle to work scheme
  • Pension & Life Assurance
  • Employee Assistant Program
  • Comprehensive Training and Development program
  • Company Pension scheme, we match your contributions up to 6%
  • Private Medical Cover


This role offers and annual salary of £36,000 as well as an annual bonus plan allowing you to earn up to 20% of your salary.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.