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Concierge (Permanent)

4 months ago

London, United Kingdom Ballymore Group Full time

Concierge - Permanent, Blackwall (E14)Hours: 42 hours per week, 4 on 4 off, days, 8am - 8pmRate: £12.51 per weekDuties & Responsibilities

  • To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
  • To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
  • To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
  • Accepting and issuing of resident’s parcels.
  • Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
  • Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
  • Ensure only authorized persons are given access to areas.
  • Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
  • Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
  • Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
  • Correct reporting of any security / health and safety issues.
  • Correct reporting of any incidents or complaints.
  • Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
  • Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
  • Cross training of other resort departments.
  • Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
  • Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
  • Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
  • Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
  • Maintain a safe environment for all people in the estate at all times. • Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
  • Report any accidents and record in the accident book as appropriate.
  • Turn on and off the lobby lights at the appropriate times.
  • Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
  • Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
  • Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
  • Know all essential aspects of the resort.
  • Build a good rapport with residents
Skills, Experience & Qualifications
  • Excellent communication skills.
  • Polite and confident with a great deal of patience.
  • Ability to multi-task and time-manage.
  • Strong verbal and written communication skills
Ballymore as an equal opportunities’ employer