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Service Desk Analyst
2 months ago
On behalf of the Cabinet Office we are looking for a Service Desk Analyst (Inside IR35) for a 6 month contract. Based in Glasgow, 1 week full time on site and then 1 week remote working.
The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: (1)
As a Service Desk Analyst your main responsibilities will be to:
* Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base.
* Build, manage, support, asset track and maintain all associated hardware devices.
* Rotation between building laptops & smartphones, phone and IT portal ticket support, and user facing assistance at Tech Hubs.
* Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales.
* Create, issue and manage/maintain corporate accounts for joiners/leavers.
* Process service requests.
* Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary.
Essential:
* An active SC Clearance is essential for this position.
* A passion for providing high levels of customer service.
* Experience of working in a Service Desk environment.
* A problem solver.
* Able to maintain both a user and service focus by taking ownership and accountability of issues encountered.
* Have experience in explaining technical issues to technical and non-technical people, using and understanding new and emerging technologies to support this.
Desirable:
* ITIL accreditation or experience of working in an ITIL environment.
* Experience or knowledge of Google Workspace.
* Experience or knowledge of MacOS.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a member of the Disability Confident Scheme, The Cabinet Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
