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Customer Service Specialist

4 months ago

Hayes, United Kingdom Carbon 60 Full time
Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist (Product Line Parts) within the Product Line Pats department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry.
This Customer Service Specialist (Product Line Parts) position is on a permanent basis and has become available due to continued growth and expansion. The successful candidate is the first point of contact for operational topics regarding the external customer; making sure they are supported and up to date with their purchased landing gear process.
Role Responsibilities will include:
Own and manage Customer Service & Component Sale email inboxes for Product Line Parts.
Be primary point of contact between internal and external customers for Business Projects.
Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt
and timely basis.
Check customer orders for compliance with customer contracts and Business Project expectations and
communicate deviations to the affected stakeholders.
Perform daily routine customer follow up regarding their existing Business Projects.
Update and maintain database systems and quote logs.
Analyse customer complaints and provide appropriate actions.
Develop and maintain external customer relationship, organise customer meetings and customer visits.
Take initiatives for process improvements.
Perform other duties as required by business needs.
All duties shall be undertaken in compliance with Safety and Environmental Regulations and Company Procedures.Skills and Experience required:
Must have strong written and oral communication skills
Can read and understand customer contracts / specification and put in place action plans
for contract adherence.
Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP &
Data systems (such as SAP / AMOS etc.).
Experience of multi-tasking and relationship building skills.
Self-motivated with strong, adaptable, consultative selling skills.
Representational abilities in terms of corporate/commercial awareness - face to face contact.
Ability to work under pressure and to tight deadlines.
Analytical and flexible approach to work.
Basic understanding of different culturesWhy Lufthansa Technik Landing Gear Services? Here are some of their benefits and rewards:
Competitive Salary Package
Discretionary Bonus Scheme
Discounted Flight Benefits
Reduced Gym memberships Retail and Hotel Discounts
Seasonal Company EventsDay shift with some overtime starting earlier or finishing later to adhere to customer business working hours.
From £28,200 salary.
If you are interested in the role and want some more information, please contact Becky on (phone number removed) or email
Interviews are being held shortly.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy