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Housing Liaison Officer

3 months ago

Southwark, United Kingdom Coyles Full time
One of my clients is looking for a Housing Liasion Officer on a temporary basis for 3 months with possible further extension.
35 Hours per week / 5 days in the office - no hybrid working available
Enhanced DBS required
The placement is at various sites, and you will initially be based in the Southwark estate office.
Purpose of Post
To provide a comprehensive and supportive housing management service to residents
on an assigned estate or estates, ensuring that tenancies and leases are properly
managed, and residents understand their rights and responsibilities.
The Resident Services Officer will promote and support resident involvement and
inclusion on their estates and work closely with colleagues and partner agencies to
ensure our residents are informed, involved and consulted on issues affecting them.
The post-holder will resolve cases of antisocial behaviour, nuisance and domestic abuse and ensure these are managed sensitively in accordance with current policy and best practice.
Summary of Responsibilities
* Provide a high-quality and resident-focused housing management service to tenants and homeowners in accordance with our service standards, policies and procedures, responding to queries and service requests from tenants and homeowners
* Handle a full range of tenancy management activity including sign-ups, introductory tenancy visits, tenancy audits, mutual exchange, succession, assignment and tenancy terminations
* Investigate and resolve breaches of tenancy or lease in accordance with internal policies and procedures, ensuring that comprehensive records of action are maintained
* Investigate and resolve reports of anti-social behaviour, nuisance and neighbour disputes in accordance with internal policies and procedures, working with relevant agencies and ensuring that high standards of case management are maintained
* Actively promote and support resident involvement activity, engaging positively with residents’ groups, building lasting relationships and facilitating the delivery of the Housing Division’s resident involvement strategy on your estate(s)
* Ensure that periodic tenancy audits are completed, taking appropriate action to investigate any suspected tenancy fraud and recover properties from unlawful sub-tenants, referring concerns on for investigation as required
* Work collaboratively with colleagues to manage void properties in accordance with internal policies and procedures, carrying out inspections, viewings and signup within agreed timescales and to agreed standards
* Manage the Customer Service Officer post (where relevant), ensuring they are provided with appropriate line management supervision and support
* Identify or respond to safeguarding and support needs, taking action to ensure that residents are supported and their tenancies sustained, making referrals to partner agencies as required
* Take a positive approach to resolving and responding to complaints and
* Members’ enquiries, ensuring that comprehensive and high-quality responses are
provided in accordance with agreed timescales