Customer Contact Officer

2 weeks ago

Stroud, United Kingdom Stroud District Council Full time

Customer Contact Officer - Ebley Mill - Stroud Reference: REQ0213Description: Stroud District Council is a dynamic and ambitious organisation committed to putting our customer at the heart of everything we do.We are looking for a highly motivated individual with a passion for customer service and a desire to make a difference to join our busy Customer Contact Centre. The successful candidate will provide an efficient and effective customer experience, resolving queries at the first point of contact via various channels including, telephone, in person, email, letter and online.Our dedicated Customer Contact Centre offers an exciting opportunity to be part of a team delivering high quality services by engaging with our residents, partners, and staff.To be successful you will need:A good standard of education through qualification (e.g., GCSE Maths and English Grade C or equivalent).To be passionate about customer service and have a strong customer focus.To have excellent communication skills and the ability to deal with a diverse range of customers with various needs and requirements.A willingness to train, develop new skills, welcoming the opportunity to be at the forefront of change and improvements.Ability to multi-task, inputting information on several internal systems and resolving queries by referring to different sources.INTERVIEW DATE 15th & 16th January 2026This role is based at Ebley Mill (Council HQ). Please note that this role is not suitable for Hybrid Working.Part time working/Job share would be considered.For more information about this role please email apply for this unique opportunity please click 'Apply Online' below.In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits please click here for more information : is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies.Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural PlaceRegion: Location: Ebley Mill - StroudSalary: *GBP*28,598 per annumPackage: Excellent pension scheme - Employee Wellbeing Offer - For more information please see the benefits section on our websiteContractual hours: 37Basis: Permanent

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