Soft Services Manager

1 month ago

Poole, United Kingdom Aramark UK Full time

We are currently looking for an individual to join our Aramark UK team as a Soft Services Manager based in the prestigious RNLI site, based in Poole, Dorset. This is a permanent role full time role.


You will lead a team of facilities employees to provide a fully integrated facilities service to The Lifeboat College, managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of both services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.


What’s in it for you:

  • Full time and permanent role
  • Generous annual leave that increases in line with service, with the opportunity to buy extra
  • Defined contribution pension scheme and life assurance benefits
  • Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
  • Employee Assistance Programme and in-house Mental Health Champions
  • FOOD A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all)


A day in the life of a Soft Services Manager:

  • Operational responsibility of all Aramark Services at the Lifeboat College
  • Financial reconciliation of all retail sales, cash and PDQ
  • Ensuring Sharp EPOS System (Tills) is maintained up to date with pricing, appropriate buttons and authorised staff is adequately trained
  • Payroll is completed accurately and timely
  • Staff records are complete and always up to date
  • Equipment, uniforms and other purchases are compliant to Aramark and RNLI standards
  • Hospitality and Training Functions responsibility and coordination
  • Promotional activities are business conducive and maintained in timely fashion
  • Maintenance, Health & Safety, SOX and OPEX requirements are enforced and audited according to company policy.
  • Conduct regular meetings for staff team
  • Participate at HoD and other relevant meetings
  • Training of Staff when necessary
  • Mentoring of Graduate placements and staff.
  • Ensuring relevant computer systems are used correctly and working to meet the needs of the business
  • Regular audits of business activities
  • Devising development plans for staff


You'll be set up for success if you have:

  • Friendly and warm personality
  • Able to communicate at all levels
  • Self-motivated, well organised
  • Professional appearance and conduct


About Aramark UK


Aramark is a leading service and solutions provider in the UK. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at


All applications will be treated in the strictest confidence. Aramark UK is an equal opportunities employer.

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