Resident Liaison Officer

2 weeks ago

Staines, United Kingdom Velocity Recruitment Full time
Resident Liaison Officer (RLO) – Property Services Experience
Driving licence is essential
The Role:
We are looking for an RLO to work with one of the UK’s leading property services companies. You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit – EWI, IWI, windows and roofing based in Staines valued at £6m p/a.
Responsibilities:
* Serve as the primary point of contact between residents and the construction/property services team.
* Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
* Address and resolve resident concerns and complaints promptly and professionally.
* Coordinate access to properties for inspections, repairs, and construction activities.
* Assist in organising and conducting resident meetings, forums, and events.
* Maintain accurate records of resident interactions, feedback, and resolutions.
* Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.
Requirements:
* Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a customer-focused attitude.
* Ability to manage multiple tasks and prioritize effectively.
* Familiarity with property maintenance, construction processes, and relevant regulations.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
* Competitive salary
* Health and wellness benefits
* Opportunities for professional development
* Collaborative and supportive work environment

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