Customer Service Advisor

2 months ago


Enfield Lock, United Kingdom Joshua Robert Recruitment Full time
Customer Service Advisor – On site
Social Housing – Permanent - Enfield
Salary £25,760 per annum plus employee benefits
About our Client:
Our client is a dedicated Housing Association and provider of affordable housing in North London. Their mission is to support the local community with high-quality, affordable accommodation. they manage around 1600 homes across Enfield, Barnet, Haringey, and Waltham Forest, offering everything from supported living for young people to retirement schemes for older residents. They are a friendly, diverse team committed to making a positive impact in the local community.
The Role:
Joshua Robert is looking for a proactive and customer-focused Customer Service Advisor to join our client’s team. As the first point of contact, you will deliver exceptional service to both internal and external customers. Your responsibilities will include managing enquiries, handling repairs, and supporting our teams to ensure our services run smoothly.
Key Responsibilities:
Provide high-quality administration and customer service via phone, face-to-face, email, and other channels.
Manage repair requests, liaise with suppliers, and ensure timely resolution of issues.
Conduct satisfaction surveys and handle feedback effectively.
Maintain accurate service-related databases and correspondence.
Support internal teams with administration and tenant-related tasks.
Uphold the association's values and contribute to a diverse and inclusive workplace. What’s on Offer:
25 days holiday plus bank holidays (pro rata)
Health care cashback scheme
Employee assistance programme including free counselling and legal advice
Supportive and friendly working environment
Generous pension scheme
Some flexibility with days and hours worked
Strong progression opportunities Who We’re Looking For:
Excellent communication skills (written and verbal)
Strong organisational skills with the ability to manage your workload
Experience in delivering high-quality customer care
Ability to resolve customer complaints effectively
Team player with a good understanding of ICT applications (e.g., Word, Excel)
GCSE Grade C or equivalent in English and Maths Desirable:
Experience in a social housing contact centre
Experience in a challenging and demanding environment
Customer-focused service experience

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