Call Centre Manager

4 weeks ago

Luton, United Kingdom ACS Business Performance Ltd Full time
Strong Potential for Career Progression - Regular Bonus and Incentives schemes
Do you have a track record of delivering outstanding customer service results? Are you a positive individual who enjoys a fast-paced vibrant work environment and can install this in other managers and teams? Do you have a passion for helping people develop and progress at all levels? Can you inspire and develop your teams? If yes, then we are looking for you to join and manage our Sales team within our Estate agency Call Centre based in Houghton Regis. Supporting our branches with converting sales leads into bookings we are looking for someone to drive team performance and grow our business further. If you have a proven track record in Estate agency branch management, and or contact centre management. We have a career opportunity and market leading OTE available for the right candidate with ongoing senior management training.
Key responsibility as a Sales Manager
Reporting to Senior Management and competent in knowing your business, figures and KPIs. Highlighting any issues of concern and successes
Maintaining high standards across your teams and managing performance through audits, KPIs and 121's
Forecasting, data analysis and management of under performance
Deal with any issues or complaints swiftly, escalating to your Senior Sales Partner where applicable
Responsible for recruitment for your team, managing headcount and budgetSkills and experience required as a Sales Manager:
Driven with fantastic leadership skills and attributes
Excellent listening and communication skills
Proven track record in Estate agency management or contact centre management
Good self-motivator, able to work on own initiative with minimum supervision
Professional in appearance, manner and attitude
Articulate, literate, numerate and computer literate
Innovative and forward thinkerACS are recruiting for a Sales manager. If you feel that you have the skills and experience required in this advertisement to be a Sales manager, please submit your CV including an outline of your experience as a Sales manager It is always a good idea to include a covering letter outlining your experience as a Sales manager with your application as this will enhance your chances of selection and improve your prospects of landing the Sales manager role you desire

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