User Researcher

2 months ago

Manchester Area, United Kingdom Stealth iT Consulting Full time

A Top Tier IT Consultancy is seeking a User Researcher with LIVE SC Clearance for a permanent position to get involved with some exciting projects


  • Candidates must have LIVE SC Clearance.
  • Permanent role
  • Offering up to £55,000 per annum.
  • Remote role with occasional client visits


On behalf of our client, a global IT consultancy leader, we are seeking User Researchers for permanent positions. You will collaborate with one of their public sector clients. GDS experience is crucial. Our client is dedicated to user-centered design, critical thinking, problem-solving, and the creation of digital services and products.


As a User Researcher you'll:


  • Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
  • Contribute to creating better products and services that solve users’ problems and meets their needs.
  • Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
  • Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
  • Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
  • Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
  • Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
  • Help to embed user-centred design and user research best practices into teams and the wider business.

What skills and experience you'll bring:

  • Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
  • Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
  • Experience working with Government Digital Service (GDS) service standards, using GDS design principles
  • Strong storytelling, communication, stakeholder management, and facilitation skills.
  • Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.
  • Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
  • Understanding of a range of tools and practices for in-person and remote research

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