Assistant Head Housekeeper

4 days ago


Oxford, United Kingdom AccorHotel Full time

Team Management

  • Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility                                                                                                  
  • Organises the welcome and integration of new employees
  • Prepares the work schedule taking everyones skills into account
  • Prepares the teams training plan and tracks implementation
  • Trains the team on the floor process as defined by the hotel                                                                                                                      
  • Ensures that documentation and information in hotel rooms is well presented and uptodate
  • Analyses guest comments and implements any necessary corrective actions
  • Familiar with the services provided at the hotel and informs guests

Professional Techniques / Production

  • Signals any technical faults and follows up repair work
  • Cleans and tidies rooms bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel
  • Ensures that rooms look attractive
  • Checks that equipment is in good working order informing the Housekeeper of any anomalies
  • Ensures that guest documentation in the rooms is complete and uptodate
  • Applies the procedure for handling lost property
  • Respects guidelines on the use of cleaning products
  • Handles hotel equipment complimentary welcome gifts and room linen with due care
  • Is responsible for cleaning and restocking the trolley every day
  • May have to clear roomservice trays
  • Is responsible for the master key

Qualifications :

  • Previous 2 years experience in Team Leader in Housekeeping (hotel operations will be an advantage)
  • Guest focused personality is essential.
  • Prior experience working with Opera or a related system.
  • Strong interpersonal and problem solving abilities.
  • Fluency in English additional languages are a plus.

Remote Work :

No


Employment Type :

Fulltime


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