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New Business CCaaS Development Manager

5 months ago


United Kingdom IG Full time

Job Title: New Business CCaas Development Manager

Location: Remote / Bristol

Company: IT Services and IT Consulting - Unified Communications and Contact Centre as a Service,

IG Recruit are proud to be a valued recruitment partner that offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX)

As New Business Development Manager you will be responsible for identifying sales opportunities with new clients and progressing these through the sales lifecycle.

Primary role & responsibilities

. Actively seek out new sales opportunities

· Set up meetings with potential clients

· Prepare and deliver appropriate presentations on products and services

· Participate on behalf of the company in exhibitions or conferences

· Negotiate/close deals and handle complaints or objections


Key Skills and Experience

. Proven experience as a New Business Sales Executive or relevant role

· Experience in working with complex, multi-divisional, multi-geographical customers and have experience influencing/directing others

· Comprehensive knowledge of Unified Communications and Contact Centre as a Service, and multi-channel (Omnichannel) communications

· Knowledge of contact centre/customer service industry and practices

· Experience working with cross-functional teams (e.g. Sales, Products, Marketing, Engineering, Services)

· Technical aptitude and ability to learn software programs

· Excellent analytical and problem-solving skills

· Highly organized and proficient in Microsoft Office Suite, especially Excel and PowerPoint