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Basildon, Essex, United Kingdom CV-Library Full timeVehicle Integration System Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team and provide expert support for our Vehicle Integration System product.Key Responsibilities:Investigate and confirm how the Vehicle Integration System Logic Tool currently works with respect to Logic Blocks and...
Vehicle Integration System Technical Support Engineer
3 months ago
Vehicle Integration System Technical Support Engineer
Location: Dunton (hybrid options)
Duration: 4 Months
Hourly rate: £26.75ph (inside IR35) umbrella (after 13 weeks the rate will increase to £32.32 in line with AWR)
Position Description:
* Overview Special Vehicles operate within our client to deliver bespoke upfit solutions to our customers to drive their business productivity.
* We are looking for a Technical Support Engineer for the Vehicle Integration System product.
* shared Objectives Support the Special Vehicles teams as well as convertors by developing our support documentation and support processes for Vehicle Integration System. This would also involve working with our engineering team and Vehicle Conversion Advisory Service to
Skills Required:
* Tasks - Investigate and confirm how the Vehicle Integration System Logic Tool currently works with respect to Logic Blocks and Vehicle features.
* This will involve a combination of researching existing documentation and validating on vehicles/simulators.
* Produce customer facing help documentation detailing how the logic tool works at a fundamental level, including technical documents and videos (not expected to be on camera or record vocals)
* Develop customer application examples that build on the fundamentals to demonstrate to convertors how they can use the tool to meet their application needs, with support from the engineering team.
* Work with clients Intelligence Software Team and Tech Team to integrate help information into the Logic Tool and web resources.
* Work with Vehicle Conversion Advisory Service (VCAS) team and Ford Pro Tech team to make the examples available to convertors and educate VCAS team on what resources are available.
* There may be the opportunity to deliver training on the Vehicle Integration System product across Europe, depending on the candidate.
* Technical writing
* Understanding of basic principles of programming
Skills Preferred:
* Video screen capture and editing
* Knowledge of electrical integration of vehicle conversions
Experience Required:
* 3 years experience in the automotive industry
If you want to apply for this opportunity please APPLY NOW
