Current jobs related to Service Desk Analyst - England - Montu UK

  • IT Service Desk Analyst

    7 days ago

    England, United Kingdom Cera Full time €300

    Position: IT Service Desk Analyst Reporting to: IT Service Desk & Systems Team Leader Contract type: Full Time, Permanent, Remote Working About Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to...

  • IT Service Desk Analyst

    7 days ago

    England, United Kingdom Cera Full time

    Position: IT Service Desk AnalystReporting to: IT Service Desk & Systems Team LeaderContract type: Full Time, Permanent, Remote WorkingAbout Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+ staff...

  • IT Service Desk Analyst

    7 days ago

    England, United Kingdom Cera Full time

    Position: IT Service Desk AnalystReporting to: IT Service Desk & Systems Team LeaderContract type: Full Time, Permanent, Remote WorkingAbout Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+ staff...

  • IT Service Desk Analyst

    7 days ago

    England, United Kingdom Cera Full time €300

    Position: IT Service Desk Analyst Reporting to: IT Service Desk & Systems Team Leader Contract type: Full Time, Permanent, Remote Working About Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to...

  • IT Service Desk Analyst

    7 days ago

    England, United Kingdom Cera Full time

    Position: IT Service Desk Analyst Reporting to: IT Service Desk & Systems Team Leader Contract type: Full Time, Permanent, Remote Working About Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+...

  • IT Service Desk Analyst

    5 days ago

    england, United Kingdom Cera Full time

    Position: IT Service Desk Analyst Reporting to: IT Service Desk & Systems Team Leader Contract type: Full Time, Permanent, Remote Working About Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+...

  • IT Service Desk Analyst

    7 days ago

    England, United Kingdom Cera Full time

    Position: IT Service Desk AnalystReporting to: IT Service Desk & Systems Team LeaderContract type: Full Time, Permanent, Remote WorkingMake sure to apply with all the requested information, as laid out in the job overview below.About Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services...

  • IT Service Desk Analyst

    7 days ago

    Eastern England, United Kingdom Cera Full time

    Position: IT Service Desk AnalystReporting to: IT Service Desk & Systems Team LeaderContract type: Full Time, Permanent, Remote WorkingAbout Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+ staff...

  • Service Desk Manager

    4 weeks ago

    England, United Kingdom Principle Networks Full time

    Company Description Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors. ...

  • Service Desk Manager

    4 weeks ago

    England, United Kingdom Principle Networks Full time

    Company Description Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors. Role...

  • Service Desk Manager

    4 weeks ago

    England,, UK, United Kingdom Principle Networks Full time

    Company Description Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors. Role...

  • Service Desk Manager

    4 weeks ago

    England, United Kingdom Principle Networks Full time

    Company Description Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors. Role...

  • IT Support and Service Desk Operator

    1 month ago

    England, United Kingdom Montu UK Full time €35,000 - €37,000

    Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care. Improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised...

  • IT Support and Service Desk Operator

    3 weeks ago

    England, United Kingdom Montu UK Full time €35,000 - €37,000

    Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care. Improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised...

  • IT Support and Service Desk Operator

    1 week ago

    England, United Kingdom Montu UK Full time €35,000 - €37,000

    Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care. Improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised...

  • IT Support and Service Desk Operator

    1 week ago

    England, United Kingdom Montu UK Full time €35,000 - €37,000

    Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care. Improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised...

  • Service Desk Manager

    4 weeks ago

    England, United Kingdom Principle Networks Full time

    Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors. This is a full-time...

  • Service Desk Manager

    4 weeks ago

    Eastern England, United Kingdom Principle Networks Full time

    Company Description Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors. Role...

  • Service Desk Operations Manager

    3 weeks ago

    South East England, United Kingdom In Technology Group Limited Full time £30,000 - £40,000

    Job Title: Service Desk ManagerCompany: In Technology Group LimitedJob Type: Full-timeLocation: OnsiteAbout the Role:We are seeking an experienced Service Desk Manager to join our team on a full-time onsite basis. As a Service Desk Manager, you will be responsible for overseeing the daily operations of the service desk team, ensuring efficient and...

  • 1st Line Support

    7 days ago

    England, United Kingdom Cera Full time €300

    Position: IT Service Desk Analyst Reporting to: IT Service Desk & Systems Team Leader Contract type: Full Time, Permanent, Remote Working Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+ staff...

Service Desk Analyst

3 months ago

England, United Kingdom Montu UK Full time

Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.



Summary Description:


As a Service Desk Analyst, you will play a crucial role in providing technical support and assistance to end-users within the organisation. You will handle technical issues, troubleshoot software and hardware problems, and ensure the efficient operation of IT systems. This position requires a strong blend of technical expertise, problem-solving skills, time management , and customer service orientation.



Duties and Responsibilities:


Technical Support:

  • Provide Level 1 and 2 technical support to end-users via phone, email, chat, or in-person.
  • Diagnose and resolve complex issues related to software, hardware, network connectivity, and IT systems.
  • Escalate unresolved issues to appropriate teams or Level 3 support for further investigation and resolution.

Incident Management:

  • Log and track incidents using the IT service management system, ensuring accurate documentation of all support interactions.
  • Prioritise and manage the resolution of incidents based on severity and impact, meeting defined service level agreements (SLAs).

Problem Identification and Resolution:

  • Analyse recurring technical issues and trends to identify underlying problems and recommend permanent solutions.
  • Collaborate with other IT teams to implement preventive measures and enhancements to minimise future incidents.

User Training and Documentation:

  • Develop and maintain user-friendly documentation, knowledge base articles, and FAQs to empower end-users to resolve common issues independently.
  • Conduct training sessions and workshops to educate end-users on IT tools, systems, and best practices.

Asset and Configuration Management:

  • Assist in the management of IT assets and configurations, including software licenses, hardware inventory, and configuration baselines.
  • Perform regular audits and updates to ensure accuracy and compliance with organisational policies and standards.

Continuous Improvement:

  • Proactively identify opportunities to improve service delivery processes, tools, and workflows.
  • Participate in team meetings, peer reviews, and knowledge sharing sessions to contribute to the overall effectiveness of the Service Desk.



Experience and Skills:

  • Bachelor's degree in computer science, information technology, or a related field (or equivalent experience)
  • Minimum 2-3 years in a technical support role, preferably in a service desk environment
  • Strong proficiency in troubleshooting software and hardware issues on Windows and/or Mac platforms.
  • Strong problem-solving and analytical skills
  • Knowledge of ITIL framework and experience with IT service management tools (e.g., ServiceNow, Jira Service Management).
  • Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team
  • Customer-focused attitude with a commitment to providing high-quality support and service.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a plus.


Benefits :

  • You'll get a 30 days holiday plus bank holidays pro rata.
  • You can join our generous pension scheme and the employer will match contributions up to 5%
  • You can avail Paternity or Maternity benefit which are in line with the statutory scheme
  • Cycle to work scheme