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Customer Support Specialist

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London Area, United Kingdom Euro London Appointments Full time

We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.


Job functions:

-Speaking to both customers and clients to quickly get to the root of their problem.

-Providing timely and accurate customer feedback.

-Helping customers via calls, emails, community posts and live chat.

-Use a positive personality and experience, not a script

-Assisting customers with their technical and software related problems

-Configuring and installing software over the phone at restaurant locations

-Provide outstanding service

-Know limitations and when to should ask for advice

-Own the resolution to the problem; don't leave the customer hanging

-Accurately and efficiently log all contacts in our CRM (Salesforce)

-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback



About You:

- Fluent to a native level in: German

- Fluent level of English

- Open to work on weekends if need be

-Interpersonal skills, and passion for providing excellent customer service

-Strong communication skills: active listening, writing/typing, informal communication

-Restaurant/ Hospitality experience is an added bonus.

-At least one years experience providing customer support would be ideal - preferably in a software support environment

-Knowledge of current Microsoft Windows operating systems

-Knowledge of iOS and Apple Hardware

-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great