Client Relationship Manager

2 days ago

Plymouth, United Kingdom Smas Worksafe Full time

Client Relationship Manager

Location: Plymouth based / Field work hybrid

Salary: Competitive

Working hours: 37.5 per week, Mon to Fri between 08:30 - 16:30


A little about us

Safety Management Advisory Services is a specialist SHEQ compliance company working with many of the leading UK construction businesses. As a registered member of the Safety Schemes in Procurement (SSIP) Forum we offer two nationally recognised H&S, Environmental, Quality compliance schemes. We are a member of the Citation Group, a private equity owned Group that leverages exceptional people and technology to support the SME marketplace with Compliance and Quality led products.


The role

As a Client Relationship Manager you will be responsible for managing and maximising our client’s ability to achieve the highest supply-chain compliance rates possible, playing a crucial role in developing and executing strategies to drive revenue growth from Client accounts and managing and developing strategic relationships. The key to success is to develop and implement effective sales and marketing strategies to campaign Client supply-chain data; working closely with the sales and marketing teams to identify target data, analyse supplier behaviour and preferences and develop positioning strategies.


You will also oversee the development and execution of marketing campaigns, ensuring they are aligned with the Clients compliance goals and meets the requirements of their own mandate for certification. Collaborating with the customer success team to ensure customer satisfaction, retention, and upselling opportunities are maximised, further contributing to revenue growth.


  • Oversee Client Sales, Client Account Development, Client Direct Marketing, and Compliance Management, while directly managing and supporting the Client Account Manager to ensure successful delivery of these objectives.
  • Ensure our Clients achieve the highest compliance rates possible; by implementing effective outreach strategies to their supply chain with compelling and actionable messaging, driving engagement in attaining and maintaining SSIP certification.
  • Maximising the effectiveness of marketing and advertising investments that support Client compliance
  • Maximise the effectiveness of the distribution of Client marketing materials and other support / resources for Client sites.
  • Ensure Client satisfaction by always achieving the best possible compliance rates. Working closely with Clients to support their own internal goals and communication around this supplier mandate
  • Create a standardised outreach for current and future clients and coordinating its implementation across sales channels, client management, and marketing and communications
  • Develop and communicate growth strategies to the leadership team.
  • Monitor the strategies and processes across the revenue cycle from Client acquisition to engagement to success.
  • Have the skills to unify the processes to offer the Client and supplier the best experience possible, which keeps them coming back.
  • Ensure successful Integration between sales and marketing, as well as any other process that maximises the returns on Client relationships.
  • Ensure the Improvement of client data into successful deals (data-to-deal conversion rate), ensuring this key deliverable is prioritised and achieved.
  • Drive a “lean startup” style environment of constant experimentation and learning



About you:

Client Relationship Management

Strong leadership and client management skills, to support internal and external objectives.

Experience in managing direct marketing and client outreach strategies that align with client goals.


Compliance Management

Deep understanding of compliance processes, particularly SSIP certification.

Ability to collaborate with compliance teams and oversee the implementation of effective strategies within client supply chains.


Marketing and Communication Strategy

Expertise in creating compelling, actionable messaging that drives client engagement.

Proven ability to maximise the impact of marketing and advertising investments to support client compliance goals.

Ability to standardise outreach efforts and coordinate marketing across channels to ensure consistency and effectiveness.


Growth Strategy Development

Proven ability to develop and communicating growth strategies that align with leadership vision.

Strong analytical skills to monitor revenue cycle strategies from client acquisition through to engagement and success.


Process Optimisation and Integration

Experience in process integration for a seamless client experience.


Leadership and Team Collaboration

Strong leadership skills to drive cross-functional collaboration between sales, marketing, client management, and communications teams.

Ability to lead and inspire teams in a "lean startup" environment focused on continuous improvement.


Data-Driven Decision Making

Proficient in using data and analytics to monitor and refine strategies across the client revenue cycle.

Experience in using data insights to enhance client engagement and improve client retention strategies.


Adaptability and Innovation

Adaptability to changing client needs and dynamic markets

Ability to foster a culture of innovation, experimentation, and learning to constantly improve client outcomes.


Values & Behaviours

We are proud of our diverse and inclusive workforce and high-performance culture. Whilst we are all unique, what we have in common is our values. Your behaviours are as important to success in our Company as your skills and competencies.


Here’s a taste of the perks we roll out for our extraordinary team members:


  • 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
  • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
  • Post-Wedding Bliss: Newlyweds, we’ve got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness.
  • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
  • Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience

  • Client Relationship Manager

    2 days ago

    Plymouth, United Kingdom Smas Worksafe Full time

    Client Relationship Manager Location: Plymouth based / Field work hybridSalary: CompetitiveWorking hours: 37.5 per week, Mon to Fri between 08:30 - 16:30A little about usSafety Management Advisory Services is a specialist SHEQ compliance company working with many of the leading UK construction businesses. As a registered member of the Safety Schemes in...

  • Client Relationship Manager

    2 days ago

    Plymouth, United Kingdom Smas Worksafe Full time

    Client Relationship Manager Location: Plymouth based / Field work hybridSalary: CompetitiveWorking hours: 37.5 per week, Mon to Fri between 08:30 - 16:30A little about usSafety Management Advisory Services is a specialist SHEQ compliance company working with many of the leading UK construction businesses. As a registered member of the Safety Schemes in...

  • Client Relationship Manager

    2 days ago

    Plymouth, United Kingdom Smas Worksafe Full time

    Client Relationship Manager Location: Plymouth based / Field work hybridSalary: CompetitiveWorking hours: 37.5 per week, Mon to Fri between 08:30 - 16:30A little about usSafety Management Advisory Services is a specialist SHEQ compliance company working with many of the leading UK construction businesses. As a registered member of the Safety Schemes in...

  • Client Relationship Manager

    6 days ago

    Plymouth, Devon, United Kingdom Smas Worksafe Full time

    Client Relationship Manager Location: Plymouth based / Field work hybrid Salary: Competitive Working hours: 37.5 per week, Mon to Fri between 08:30 - 16:30 A little about us Safety Management Advisory Services is a specialist SHEQ compliance company working with many of the leading UK construction businesses. As a registered member of the Safety...

  • Client Relationship Manager

    6 days ago

    Plymouth, Devon, United Kingdom Smas Worksafe Full time

    Client Relationship Manager Location: Plymouth based / Field work hybrid Salary: Competitive Working hours: 37.5 per week, Mon to Fri between 08:30 - 16:30 A little about us Safety Management Advisory Services is a specialist SHEQ compliance company working with many of the leading UK construction businesses. As a registered member of the Safety...

  • Client Relationship Manager

    6 days ago

    Plymouth, Devon, United Kingdom Smas Worksafe Full time

    Plymouth based / Field work hybrid 5 per week, Mon to Fri between 08:30 - 16:30 Safety Management Advisory Services is a specialist SHEQ compliance company working with many of the leading UK construction businesses. As a registered member of the Safety Schemes in Procurement (SSIP) Forum we offer two nationally recognised H&S, Environmental, Quality...

  • Business Development Manager

    1 week ago

    Plymouth, United Kingdom TQR Consultancy Ltd Full time

    Role Overview:Our client are seeking an ambitious and results-oriented Business Development Manager to drive growth and expand their market presence. In this role, you will be responsible for identifying new business opportunities, forging strategic partnerships, and fostering long-term relationships with clients. Your work will be critical in helping us...

  • Business Development Manager

    1 week ago

    Plymouth, United Kingdom TQR Careers Full time

    Role Overview: Our client are seeking an ambitious and results-oriented Business Development Manager to drive growth and expand their market presence. In this role, you will be responsible for identifying new business opportunities, forging strategic partnerships, and fostering long-term relationships with clients. Your work will be critical in helping us...

  • Business Development Manager

    1 week ago

    Plymouth, United Kingdom TQR Consultancy Ltd Full time

    Role Overview:Our client are seeking an ambitious and results-oriented Business Development Manager to drive growth and expand their market presence. In this role, you will be responsible for identifying new business opportunities, forging strategic partnerships, and fostering long-term relationships with clients. Your work will be critical in helping us...

  • Design Manager

    2 days ago

    Plymouth, United Kingdom RGB Recruitment Ltd Full time

    Labourer/Skilled LabourerLABP1014.9515.15HourlyTemporaryPlymouth1025023500045000AnnuallyPermanentPlymouthMEP Site Manager101371280300DailyPermanentPlymouthLabourer/Skilled LabourerLABP1014.9515.15HourlyTemporaryPlymouth1025023500045000AnnuallyPermanentPlymouthMEP Site Manager101371280300DailyPermanentPlymouthDesign ManagerPlymouthASAP Start!One of the area's...

  • Client Specialist Key Part Time

    2 days ago

    Plymouth, United Kingdom Talbots Full time

    What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group. Other...

  • Business Development Manager

    7 days ago

    Plymouth, United Kingdom Tqr Full time

    Role Overview: Our client are seeking an ambitious and results-oriented Business Development Manager to drive growth and expand their market presence.In this role, you will be responsible for identifying new business opportunities, forging strategic partnerships, and fostering long-term relationships with clients.Your work will be critical in helping us...

  • Sales Manager

    14 hours ago

    Plymouth, United Kingdom RVI Full time

    Job Title: Sales ManagerWork Type: Weekdays, Regular, First (Day), 40 hours per weekSalary Offered: $70,000.00 - $85,000.00 YearlyBenefits: 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision PlanEducation Required: Bachelor's DegreeExperience Required: 36 MonthsRequired Skills:Excellent...

  • Project Manager

    2 days ago

    Plymouth, United Kingdom Abatec Recruitment Full time

    Abatec are currently assisting our client, an international, Civil Engineering contractor who are responsible for delivering technically complex projects on site at Devonport. We are looking for a Project Manager to lead the delivery of this complex high-profile project in Plymouth. The successful individual will have a strong client interface and will...

  • Project Manager

    2 days ago

    Plymouth, United Kingdom Flagship Consulting Full time

    A prominent and globally recognized Consultancy with a strong presence across the UK and worldwide is seeking skilled Construction Project Managers to join their growing team in Plymouth. This independent, privately-owned consultancy, specialises in delivering exceptional projects across the Private and Public sector. Their diverse portfolio includes...

  • Account Manager Sales Executive

    7 days ago

    Plymouth, United Kingdom Everlinked Ltd Full time

    Are you an ambitious and results-driven Account Manager eager to make your mark in the Aerospace sector? Here’s your chance to join our client's dynamic Aerospace Sales team at the Plymouth site. Take charge of managing and growing key customer accounts in a role that combines challenge, growth, and reward.What You’ll Do:As an Account Manager,...

  • Theatre Manager

    1 week ago

    Plymouth, United Kingdom Leaders in Care Full time

    Are you ready to make a difference as a Theatre Manager? We are looking for someone to join an excellent theatre team at a Plymouth Hospital. This is a fantastic opportunity to utilise your management skills and contribute to the development of top-notch healthcare services. This role offers a competitive salary of up to £60,000 per annum, depending on...

  • Facilities Manager

    5 hours ago

    Plymouth, United Kingdom CBRE Enterprise EMEA Full time

    About the Role: As a CBRE Facilities Manager, you will manage a team responsible for overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium-sized buildings.This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the...

  • Theatre Manager

    7 days ago

    Plymouth, United Kingdom Leaders In Care Recruitment Full time

    Are you ready to make a difference as a Theatre Manager? We are looking for someone to join an excellent theatre team at a Plymouth Hospital. This is a fantastic opportunity to utilise your management skills and contribute to the development of top-notch healthcare services. This role offers a competitive salary of up to £60,000 per annum, depending on...

  • Contracts Manager

    4 hours ago

    Plymouth, United Kingdom Parker Jones Group Ltd Full time

    Job Title: Contracts Manager Location: Plymouth, Devon Overview: Our client is actively seeking a highly motivated and skilled Contracts Manager to join their team. This pivotal role involves overseeing the planning and delivery of planned maintenance contracts for social housing projects within and around the Plymouth area. The successful candidate will...