Resident Liaison Officer

4 days ago

Lincoln, United Kingdom Niyaa People Ltd Full time
The chance to work for a well-established property service company in Birmingham has become available for a Resident Liaison Officer on a permanent basis working 40 hours per week. This role is offering great career opportunities and a long list of company benefits
Customer Liaison Officer
Mon-Fri/ 40hrs per week
Lincoln area
£27-29k per annum
Permanent
As a Customer Liaison Officer, your duties will be:
To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
local community and the Customer Care Department
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
Carry out choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
As the successful Customer Liaison Officer, you will have the following:
Housing/ Neighbourhood, Customer Liaison/ Resident Liaison experience
Experience in the construction industry (preferred)
Great customer service experience
Have clean UK Drivers License
Previous property maintenance or construction experience would be beneficial
The successful Customer Liaison Officer will receive:
Car or car allowance
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks
24/7 Employee Assistance Program and access to mental wellbeing app
If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details

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