Risk Coo

Deputy Chief of Clinical Operations - Operations Support (NHS AfC: Band 8d) - Clinical Operations - East of England Ambulance Service Trust East of England Ambulance Service Trust – Bedfordshire
The Trust require a Deputy Chief of Clinical Operations to strategically lead manage and implement all Operations Support requirements of the Trust.
This role will work closely within the Clinical Operations Office as well as be a key leader within the Fleet, Make Ready and Clinical Engineering Structure.
Meeting (and where possible improving on) key performance, quality and personal targets contributing to the achievement of the Service Plan.
· 100% of Annual Performance Reviews, appraisals and Personal Development Plans completed to time and in line with the agreed policy.
· Improving employee satisfaction results as measured by the Staff Survey, notably engagement and communications.
· Improving staff retention, attendance and the performance management of individual staff;
· Meeting patient and internal complaints targets focusing on continuous improvement by actively implementing improvements learned from outcomes.
· Achieving budget and financial targets and making efficiencies where appropriate.
· Managing corporate risk including supervising and investigating Serious Incidents; Optimal production of all resources to support the model of delivery.
· Modernisation of Fleet & Make Ready practices to improve efficiency.
· Achievement of contractual and regulatory performance targets
· Complaints targets are met.
All NHS Trust’s have a range of corporate accountabilities which will need to be followed as detailed in the code of conduct for NHS Managers, contract of employment and Trust policies and procedures. These responsibilities include, for example, adherence to NHS standards and values, compliance with standing orders and standing financial instructions, health and safety, standards for better health, Nolan principles on governance, data protection and Freedom of Information. Lead and line manage (several) department(s) within the scope of responsibility by recruiting, supervising, appraising and developing staff in line with the Knowledge and Skills Framework (KSF) so that they achieve optimum performance in order to meet the requirements of the Trust’s annual plan. It is expected that the post holder will participate in executive decision making in the context of performance and future development of the organisation.
Promoting a culture of continuous quality-improvement to ensure best practice patient
Developing a ‘one service’ brand and culture for the delivery of patient facing
Ensuring the make ready and fleet services are working affectively across the Trust and providing the support needed to service delivery.
Providing leadership and direction to all operational staff in EEAST sectors to ensure central policy is effectively implemented and performance levels
To ensure EEAST works effectively with individual CCGs, STPs, and clusters to influence and implement local urgent care
Working with external agencies and communities to build relationships and proactively deliver appropriate responses to meet the challenges and needs of patients, other emergency, social and health care
Making and being accountable for decisions on behalf of the Trust at Gold/strategic level requiring working an On Call out of hours rota, covering days, nights and
Being a role model leader by demonstrating effective and appropriate behaviours in both the day-to- day and high risk, difficult and distressing situations; being flexible by demonstrating the appropriate leadership styles and adapting communication to match the situation and audience; Don't transfer any money or complete suspicious online surveys.

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