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Junior Technical Support and Data Analyst

2 months ago

Bristol, United Kingdom XIST4 IT Recruitment Ltd Full time
Are you a Junior Technical Support professional eager to expand your skills in Data Analysis?
Look no further—we have a fantastic opportunity for you to join a forward-thinking executive search organisation that values growth and innovation.
Location: Bristol
Work Arrangement: Hybrid. Two days in the office and three days working from home.
An exciting opportunity awaits a Junior Technical Support professional interested in Data Analysis to join a forward-thinking executive search organisation. As an accredited B Corp, our client is dedicated to making a positive impact and ensuring their business practices meet the highest social and environmental performance standards.
The role will be approximately 50-60% Technical Support and 40-50% Data Analysis duties.
Please note: This position is unsuitable for candidates looking purely for a 100% data analysis role, as there are not enough data analysis responsibilities to make that possible.
Junior Technical Support and Data Analyst Key Skills:
We are seeking talented early-career individuals who are primarily skilled in technical support and interested in growing their data analysis expertise.
To excel in this position, you should possess many of the following:
* IT technical support experience, including IT hardware and software installation, configuration, and troubleshooting, particularly with Office 365 packages.
* Familiarity and experience with SharePoint and OneDrive.
* Experience providing technical support to end users locally and remotely, ensuring timely and effective problem resolution.
* Experience configuring and installing software on laptops.
* Some exposure to data analysis, such as gathering data from various sources, ensuring accuracy and completeness, or experience cleaning data to remove errors or irrelevant information.
* Some experience using Power BI to create reports, dashboards, and visualisations.
About the Junior Technical Support and Data Analyst Role:
You will be crucial to the smooth operation of our client's systems while gradually growing your skills in data analysis.
Responsibilities include:
* Providing technical support to a growing userbase of 50+.
* Installing, configuring, and troubleshooting Windows operating systems and Office 365 packages.
* Managing datasets and using Power BI to support the technology team in creating reports on KPIs and metrics.
* Responding to ad-hoc data requests and maintaining high data quality standards.
* Collaborating with managed support providers to ensure smooth hardware and software support.
* Working with the managed service provider to roll out new laptops and configure them for users.
* Learning Intune, CRM systems, and customised AI bot technology to support the organisation better.
* Upgrading software and troubleshooting 1st and 2nd line support issues to ensure a seamless user experience.
* Supporting the technology team with data analysis tasks and visualisation, with increasing responsibility as your skills develop.
This role offers a fantastic opportunity to grow your skills in data analysis within a supportive and innovative environment while ensuring the day-to-day IT needs of the organisation are met.
Salary and Benefits:
Salary: £32-40,000
Benefits:
* 30 days of annual paid leave.
* Two full days of paid leave annually to be used as Charity Day, allowing you to support a charity of your choice.
* Private medical insurance.
* MYNDUP: Access to free and anonymous mental health sessions 24/7, with live 1-1 video sessions across the entire mental health spectrum.
* Enhanced maternity policy:
o Up to 52 weeks of maternity leave, with 26 weeks of ordinary leave and 26 weeks of additional leave.
o Full pay equivalent to 100% of average weekly earnings for the first 12 weeks, including statutory maternity pay (SMP).
o The remaining period of payable maternity leave (up to 26 weeks) will be paid at the lower rate of SMP.
For more information on this Junior Technical Support and Data Analyst position, please get in touch with us to discuss.
Our client welcomes everyone. They celebrate difference and encourage everyone to join and be themselves at work