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Hotel Manager

2 months ago

Eastleigh, United Kingdom TravelodgeHotels Full time
Job Description

Travelodge is expanding fast and we now have over 590 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience. Our Hotel Managers are passionate about delivering an outstanding customer experience and strive to deliver a consistently high quality product plus great service at every contact point.

As Hotel Manager at Travelodge Southampton Eastleigh, you would be responsible for leading, coaching and motivating the hotel teams.

Your role would also include:

Making sure rooms and communal areas are cleaned by company best practice
Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
Reviewing customer feedback to produce targeted action plans
Working with team members to create personal development plans
Recruiting motivated team members and making sure they have a warm induction
Reporting and overseeing any repairs or maintenance needed
Additional responsibilities include rota management, banking and health & safety

The ideal candidate for this role will have preferably been a Manager, or equivalent, in a customer facing industry and will have led a team. Experience of a food and beverage operation isn't essential, but would be advantageous if applying for a Bar Cafe hotel.

If you are a current Travelodge employee, to be considered for this role you must be able to display the necessary criteria above.

At Travelodge, we value your attitude and character as much as your experience. The behaviours that are most important to us are Care About People, Attention to Detail and Drive for Results. We respect the contribution made by every employee and always try to recognise those who go ‘above and beyond’.

By achieving customer satisfaction targets, Hotel Managers can earn an annual bonus of up to 13%. Additional benefits include:

Flexible shift patterns
50% discount on rooms plus food and drink
Discounts for friends and family with thousands of rooms at £14.99
£50 voucher on each work anniversary
Additional holiday with each year of service
Discounts off many high street retailers and mobile phone bills
Pension scheme totalling 8% (employer contribution 3%)

If a career as a Hotel Manager appeals to you, then click ‘apply’ now. We’d love to hear from you.

From time to time there will be circumstances where an individual is appointed to a role who may not fully meet the criteria as set out above/in the individual job description. Where this does happen it will be due to a specific business need. Any and all decisions by the hiring manager are taken in conjunction with the appropriate advice from the People Team.