Associate Resource Strategic Engagement Manager

4 weeks ago

London Area, United Kingdom World Wide Technology Full time

World Wide Technology

Associate (Resource) Strategic Engagement Manager

Netherlands


For the 13th consecutive year, World Wide Technology is proud to be recognised as one of the top companies globally, ranking 19th on Fortune's prestigious list of the World's Best Workplaces. This sustained success highlights our deep commitment to recognising and supporting our employees as our greatest asset.


WWT UK, has a very exciting opportunity available for an Associate (Resource) Strategic Engagement Manager to support our EMEA based resources, across multiple services in London UK.


The Associate Strategic Engagement Manager will work with internal partners and stakeholders to provide management of our EMEA based resources across multiple service lines. Additionally, you will work directly with the Strategic Engagement Management team in assisting with the support of our teams, special projects and day-day operations. The goal of the ASEM role is to develop into an SEM, ideally in 12-18 months, by growing and learning in the areas of personnel management, business operations, marketing, and all things WWT.


Responsibilities:


Managing our consultants that have been placed onsite with customers across EMEA, supporting multiple service lines across WWT.


  • Build strong working relationships with our consultants and key internal stakeholders across multiple service lines
  • Onboarding consultants, regular meetings (1-1’s), communication, status reports, etc.
  • Function as the escalation path for any issues for resources
  • Encourage use of WWT tools and processes, and encourage resource involvement with other teams within WWT.
  • Responsible for staffing projects and managing utilization for customer engagements
  • Capacity planning and forecasting for future engagements
  • Coach and mentor our consultants on PS/WWT best practices
  • Providing support to the wider EMEA SEM Team
  • Play a key role in ensuring our UK/APAC SR data is continuously up to date


Qualifications:


  • 2+ years of contractor management experience, preferably in a Professional Services environment.
  • Strong knowledge of and proven experience with engagement management/resource management.
  • Prior experience in the staffing or recruiting industry strongly preferred.
  • Prior experience managing engineering teams or technical staff in a project execution capacity.
  • Ability to work independently and solve customer-facing problems.
  • Strong communication skills (written, verbal, and presentation).
  • Desire to be a leader
  • Baseline knowledge of IT/Technical industry a plus as well


Equal opportunities & Sustainability statement:

World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.


WWT are on a journey to positively impact sustainability on a global scale. We protect our people and our planet through sustainable and responsible business practices.

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