Client Services Manager

1 week ago

Gloucester, United Kingdom Home Group Limited Full time

Client Services Manager

Gloucester, Stroud and Cheltenham

Permanent, full time (37.5 hpw)

Salary £26,164 per year and great benefits including Health Cash Plan

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life?Join us as our Client Services Manager and lead our Supported Housing Night Concierge Team to deliver person centred housing related support and make it a Great Place to Work for our colleagues Youll manage our services which house customers experiencing homelessness in our temporary accommodation in Gloucester, Stroud and Cheltenham. Our client group is the Young Peoples Services and the Adult Services. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers

Typical day as a Client Service Manager

  • Leading our team of support workers and coordinators, youll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.
  • Youll coach your team and manage individual and team performance.
  • Youll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded.
  • Youll promote the service, ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
  • Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the top ten Great Place to Work in the UK

You have

  • Great people skills, ability to communicate and understand where people are in their life.
  • The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
  • Ideally, youll have experience of leading a team, and have the knack for empowering and developing others.
  • Experience of delivering support in a housing or care environment
  • To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

Our team

Youll join our Senior Client Service Manager Michelle White and our supported Housing team, were super passionate about what we do Were really proud of The Supported Housing Services, providing housing support to young people, and to our customers within the adult services in Gloucestershire. Were a supportive bunch

Job details

  • Flexible night working hours (or were open to agreeing a work pattern with you)
  • Although youll work nights and at times lone work, we do get together regularly in the daytime for training and team meetings.
  • Able to use technology to add customer notes, and to support your staff.
  • Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

Whats in it for you?

  • 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your career, you can grow with us
  • Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
  • Explore ourbenefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about?us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out.

Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at


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