Client Account Manager

1 week ago


South Ockendon, United Kingdom Trinity Fire & Security Systems Full time
Job Summary

The primary function of the role is to ensure that we have the best relationship possible with the persons representing the Account for the Customer. These relationships will be built on the highest level of customer service enabling us to achieve long term customer retention maximising additional and new works at the highest profitability achievable from both existing and new accounts.

Accountable for:

Ensuring that Trinity fully meet the customers systems servicing requirements in full compliance with agreed KPIs and SLAs.

To facilitate the relationship between the client and Trinity ensuring that all maintenance works and repairs are carried out correctly to meet customers requirements.

Provide support for the bid team when tendering maintenance contracts and following successful securing of the contract monitoring and supporting the operational delivery.

Profitability of Key Client accounts in line with agreed targets.

Collection of cash from nominated Key accounts.

Retention of Clients.

Review of all new allocated contracts.

Achieving New Sales Targets.

To promote the Company and its core values and behaviours both internally & externally.

Key Competencies of experienced jobholder
Skills:

Sound management communication organisational and interpersonal skills.

Proven experience in engineering in a related industry.

Ability to develop & maintain strong customer relationships

Ability to achieve both short and long term objectives.

Ability to prioritise workloads to meet agreed targets.

High level of commercial experience and awareness.

Ability to share Opportunities with other members of the Sales Team.


Technical knowledge:

Working knowledge of Fire and Security products.

Working knowledge of the standard regulations and market.

Benefits
23 days holiday plus bank holidays
Company pension scheme
Life assurance
Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
Security Vetting

It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.




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