ERP Support Analyst

7 days ago

Cheltenham, United Kingdom IMT Resourcing Solutions Full time
We are working with a rapidly growing business in Cheltenham who are looking for an ERP Support Analyst to join their growing team. Working with D365 this is a great opportunity for an experience Application Support Engineer with a background in supporting ERP's to work with D365 or somone who has experience supporting Dynamics 365.
 
As they continue to grow this is a great opportunity to develop into Functional Consultant roles within the business. This role can also be fully remote or some time on site.
Key Responsibilities
Provide specific 1st/2nd line software support for the platforms supported by ERP support team including their associated integrated applications.
Provide Dynamics AX & D365 administration duties.
Monitor ERP batch queues for error notifications. 
Manage and maintain user access lists/security around environment access.
Train end users on elements of Dynamics AX & D365, including integrated applications.
Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary
Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required)
Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution.
Remote Support management of customer issues when required
Complete service request fulfilment as necessary
To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To’ documentation (building and maintaining the existing knowledge base)  
Knowledge & experience required:
Experience of working in a busy environment, to targets, to SLA’s and within timescales
D365 experience (preferable).
Previous Service Management experience (ITIL preferable)
Excellent customer service skills and exceptional telephone manner
Knowledge of ERP systems and broad business and accounting processes (invoicing, purchase orders etc) is desirable but not essential.
Good communication skills on all levels
Ability to participate and contribute successfully within a team environment.
Must have strong problem-solving skills.
Good organisation & prioritisation skills
Willingness to continue learning and develop your technical skills.
Good knowledge of Windows 10/11 windows, Office 365
What will you get? 
Highly competitive salary package
10% pension + share scheme
Annual Bonus
Remote working environment
Paid certifications and ongoing CPD If you feel you match the above click 'apply now' with an up to date version of your CV.
Recruiter: Adam Titmus

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