Service Desk Analyst

3 weeks ago

Daresbury, United Kingdom UK Research and Innovation (UKRI) Full time

Job Title: Service Desk Analyst

Salary: £28,498 gross per annum

Hours: Full time

Contract Type: Permanent

Location: On site- Science and Technology Facilities Council, Daresbury, Warrington

This role requires SC Clearance- Please see end of role profile to see eligibility criteria

Together, our scientists, technologists, engineers and business support team explore the unknown and turn what they find into work that changes the world around us. Whether it's sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society.

Come and discover how much you can achieve when you're surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity.

Our team delivers and provides first class IT support and services that underpin our scientific and corporate programme of activities. We are responsible for enabling, assisting, and protecting the work of both the academic and scientific communities at STFC.

You will be providing user focussed support, resolving incidents and fulfilling requests for users based at one of our scientific campuses or working remotely. STFC contains a very diverse workforce who generate a variety of eclectic requests and challenges. As a team, we work together and alongside other technical departments, to achieve solutions, often to quite unique problems.

This role is ideal for someone who has some IT experience and is wanting to expand their knowledge and future opportunities. You will join a friendly, close-knit team that pools its resources to ensure you are equipped with the information and tools to succeed.

Main Responsibilities:

User support: face to face/remote/telephone/email

User account management

IT procurement

Hardware configuration

Supporting bespoke systems

3rd party support

Windows 10 Desktop Support

Exchange Online (basic)

O365

Active Directory (basic)

IT security

Documentation

Telephony/Mobiles/MDM

Person Specification

We offer significant development opportunities at STFC, but as a starting point you should be able to demonstrate experience in some of the following:

Windows 10 Desktop Support

O365 Support

User Hardware configuration

Active Directory (basic)

User support: face to face/remote/telephone/email

Specifying user IT equipment

User account management using online tools

If you think you are a suitable candidate and would like to work for this first-class organisation, then please do not hesitate in applying

Our Benefits

UKRI recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a defined benefit pension scheme, and 30 days annual leave allowance plus 10.5 bank holiday/privilege days and several other benefits.

SC Clearance

The post you are applying for attracts a National Security Vetting clearance, there are further eligibility requirements, for further details.

To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years for CTC, 5 years for SC and 10 years for DV prior to the date of application. All DV posts are required to be UK Nationals.

You may still be considered if, for example:

You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government

You were studying abroad

You were living overseas with parent.

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to apply

Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the experience' section of the application.

UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion - a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.

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