Assistant Property Manager

7 days ago

Wembley, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time
Resident Services Manager (Wembley)

Working Hours:

Monday - Friday 9:00am-5:30pm (with two Saturdays a month, day off provided during the week)

They're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, they are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by one of the UK's largest PBSA operators, they combine independent innovation with national infrastructure.

About The RolenBased at our vibrant asset in Wembley Park, you will be the heart of our community, ensuring resident wellbeing through engaging programming and exceptional customer service. You'll manage resident experiences, from seamless communication and service delivery to creating and executing community events and initiatives. Your role will also involve managing social media channels, handling administrative tasks, and supporting financial operations.

Key Responsibilities:

Community Engagement & Satisfaction:nLead front-of-house and telephone support, handling day-to-day queries.nDevelop and maintain strong relationships with residents, ensuring top-notch customer service.nArrange and manage resident events and programming.nActively engage with residents via social media and online platforms.nMonitor and enhance the resident experience through feedback and proactive initiatives.nSocial Media Management:nManage site social media channels, creating and coordinating relevant content.nRespond to social media mentions and engage with users.nMonitor competitor social media activities.nAdministration:nProvide administrative support, including handling inquiries, managing bookings, and maintaining records.nLog maintenance requests and ensure timely resolution.nFinancial Management Support:nAnalyse reports and communicate price adjustments.nImplement financial controls and manage billing processes.nEnsure accurate credit control and handle outstanding debts.nHealth & Safety:nAdhere to H&S policies and procedures.nBe familiar with emergency procedures and plans.

Why Join Us?nThey’re committed to helping our residents thrive in their rented homes while maximising our clients' investments. They value community, environmental sustainability, and diversity. If you’re passionate about enhancing resident experiences and driving community engagement, we want you on our team

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