Operational Repairs Manager

2 weeks ago

Romanby, United Kingdom Broadacres Housing Association Full time
Operational Repairs Manager
£52,941.59
Northallerton (Agile Working)
Permanent, Full Time
37 Hours
Are you someone who thrives in an operational management role? Do you have extensive experience of working on repairs? If so, come join Broadacres to be part of delivering a great customer experience as we strive to be the best rural housing association in the country.
The role
As a key member of Broadacres Property Services Management Team, you will provide leadership and strategic direction across organisational teams ensuring effective delivery of repair and maintenance operations. You will be responsible for managing and monitoring all operations in relation to repairs and maintenance, to provide an outstanding customer experience of the repairs service.
You will also be responsible for responsive repairs, complex repairs, Decent Homes Surveys, HHSRS, Homes (Fitness for Habitation), adaptations, Energy Performance surveys and inspections related to Broadacres estates.
What we are looking for:
* Deliver repair services that focus on being right first time to maximise customer satisfaction and value for money.
* To be responsible for collecting, recording and analysing information on our property portfolio to deliver effective business planning and compliance with legislation and standards.
* Lead and manage internal teams, external partners and/or contractors, monitoring performance and delivery.
* Analyse and manage data to ensure that the maintenance service and Technical Team is performing at an optimum in contributing to corporate objectives.
* Manage responsive repairs, and support teams, including the supervision of internal colleagues and external contractors and partners, to deliver a high quality, value for money service, maximising customer experience.
* Work in conjunction with the Head of Property Services and Head of Financial Performance to develop the annual budget for the areas of responsibility, within timescale and ensuring value for money targets are met.
* Monitor performance through formal appraisals and/or contract reviews and informal leadership methods, to provide constructive feedback and support as necessary, identifying training needs and leading service improvements.
What we can offer in return:
* A competitive salary, annual leave entitlement and flexible working.
* Extra day of annual leave for birthdays totalling 33 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 38 days (inc bank hols).
* Defined Benefit Pension Scheme.
* Agile working arrangements.
* A range of other benefits.
At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.
The Company
Broadacres is a successful, innovative, not for profit housing association based in the market town of Northallerton in North Yorkshire.
Currently we own and manage more than 6,800 homes and have stock in Hambleton, Darlington, Richmondshire, Harrogate, Redcar and Cleveland, Ryedale, Scarborough, Selby, the East Riding of Yorkshire, York and Leeds.
We provide a range of services to our customers, all aimed at meeting our vision; ‘to be the best rural housing association in the country'. Whether it is carrying our repairs to ensure your home is kept to the highest standards or providing you with ways of saving money, we strive to ensure you receive a first-class service and that, ultimately, you are proud to say you live in a Broadacres' home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment
Operational Repairs Manager

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