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IT Support Technician

4 months ago

Taunton, United Kingdom Michael Page Full time
3 to 6 month contract - Immediate Start
Site based in Taunton providing 1st line technical IT Support.
About Our Client

Our client is a renowned Financial services firm, boasting a large team of 200+ employees.

Job Description

The IT Support Technician will:

Provide first-level technical support to customers via phone, email, and remote access.
Troubleshoot and resolve issues related to software, hardware, network, and security.
Escalate complex or unresolved issues to the 2nd line support team or the relevant department.
Document and update customer records and tickets in the Helpdesk system.
Follow up with customers to ensure their satisfaction and feedback.
The Successful Applicant

The IT Support Technician will have exposure to the following:

Basic Networking LAN
VMware Hypervisor knowledge
Remote Desktop
Azure Experience Desirable
Office 365
Active Directory
Azure Active Directory Desirable
What's on Offer
Inside IR35 with competitive day rate
3 - 6 months duration (immediate start)
Site based with great support from the team