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Sales Manager

2 months ago

Norwich, United Kingdom Acora Full time
About Us:
We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Acora One are the SME specialists within the Acora group, delivering a cohesive and consistent IT support experience to SMEs across the country. We offer a responsive, friendly service and grow strong relationships based on trust, helping everyone from fast-growing tech start-ups to well established law firms. Whatever our clients want to achieve, and however quickly they grow, we’re there to support them.
Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities.
Our mission is to unleash the potential of people through amazing IT experiences.
Our Values
At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.
• Be the best you can be
• We do what we say
• Together we win
About the role:
On a day-to-day basis, you will oversee and manage a team of dedicated Account Managers and Team Leaders. You will collaborate with existing customers, as well as new customers, identifying and on-boarding them. You will be passionate about putting the customer first and will ensure the delivery of exceptional customer service. Within this fast-paced role you will need to balance and prioritise your responsibilities, ensuring that sales are generated, and a robust sales pipeline is in place.
You will be an inspirational leader to your team, coaching to improve team members’ performance and creating an environment for personal development. It will be vital that you learn the suite of Acora One’s product offerings and services, as you will be the main commercial lead to ensure your team are able to professionally deliver robust solutions to existing and new clients spanning our entire portfolio.
Role Responsibilities:
• Lead, manage, and motivate the solutions team to achieve sales targets
• Identify new business opportunities and develop strategies to acquire new clients
• Monitoring team member individual KPIs and ensuring these are achieved
• Build and maintain strong, long-lasting customer relationships
• Ensuring all department KPIs are achieved
• Managing case escalations through the wider company, working with Cyber, Apps and Engineering to ensure an elevated level of customer satisfaction
• Provide ongoing training and development to the solutions team to enhance their skills and performance
• Managing daily staffing levels and holidays
• Contributing to inter-departmental projects that contribute to wider company objectives
• Attending customer meetings to ensure consistent delivery of solutions, service, and brand
• Prepare and present sales forecasts, reports, and performance analysis to senior management and at group sales meetings
• Planning and attending networking events
Role Deliverables:
The performance of this role will be measured by:
• Ensuring the continued growth of OPEX and CAPEX sales in line or greater than budget
• Performance of sales gross margin versus target
• Ensuring all solutions department KPI targets are achieved
• Customer satisfaction and retention
• Individual and team performance
• The monitoring and analysis of sales metrics to identify areas for improvement and implementation of corrective actions
• The completion of performance and career reviews and team member development in line with objectives
• The success of working with Account Managers to spot and develop opportunities with customers to cross-sell other established services
• Effectiveness of collaboration with internal teams, as measured by solutions feedback and team performance
• Identification and implementation of process improvements or efficiency gains in solution design and delivery
Equal Opportunities at Acora
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team