Information Technology Support Analyst

3 weeks ago

StokeOnTrent, United Kingdom Crimson Full time

IT Support Analyst


Stoke-On-Trent

Hybrid - 2-3 days on site per week

£30,000 per annum


Great opportunity for an IT Support Analyst to provide all levels of support across the clients application catalogue and technology landscape in line with Service Level Agreements and to undertake consultation and advisory responsibilities for any project work as required.


Key responsibilities:

  • To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds
  • To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution
  • To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution
  • To maintain confidentiality regarding the information being processed, stored or accessed, in line with security policies
  • To ensure any changes made are in line with the company change management processes as required
  • To recommend process or working practice changes to the management team to help remove process failures, redundant or over-engineered processes
  • To seek mentoring and personal development coaching from more experienced colleagues, and to maintain up to date knowledgebase articles.
  • Participate in workshops to agree effective solutions to IT change
  • Communicate and influence where necessary to business stakeholders


Key skills:

  • Good IT skills
  • Ability to work to demanding timelines
  • Strong focus on team achievements but can work effectively without guidance
  • Excellent communication skills
  • Strong organisational skills
  • Strong prioritisation skills
  • Strong decision making skills
  • Ability to adapt and reprioritise solutions within tight time constraints
  • Strong interpretation of complex requirements
  • Demonstrates a willingness to learn, and a commitment to quality and continuous improvement
  • Customer service (end user) ethos
  • Excellent analytical and problem-solving skills
  • Knowledge of Microsoft Office 365 and Cloud (MS Azure) environments


Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers


Crimson is acting as an employment agency regarding this vacancy

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