Information Technology Support Manager
3 days ago
IT Support Manager
Hybrid role – minimum 2 days in office
Some travel required to sites in Stoke
My client is a Financial institution based in the West Midlands and have been helping members save for their futures and own their own homes since the 1850s. They are now looking for an IT Support Manager to join them.
24 day holidays + Your birthday off + Life days off
~ Staff mortgage and savings (once probation is passed)
~ Private medical care
~ Medical money off (Optical, Dental etc)
~ Pension
The IT Support Manager role:
Manage the IT Service desk including services requests, incidents and problems ensuring a timely resolution to agreed SLAs
Responsible for all hardware support of Desktops, laptops, mobiles, printers and monitors and all other hardware
Responsible for all support including Freshworks (Service Desk), various financial applications, Microsoft365 suite, Windows operating systems, adobe, Papercut, TeamViewer, Zscaler, Cisco Duo and all other software
Manage, motivate, develop and technical support leadership to direct reports ensuring that all direct reports have a clear plan for training and development.
Ensure Incidents, Service Requests, problems and Changes are actioned within the agreed SLA
Produce monthly IT Service MI reports to demonstrate performance of key SLAs and KPIs.
Maintaining an up to date and in-depth knowledge of technology within the industry, horizon scanning and researching finance specific technology and risks.
Prepared to work out of hours and weekends when required.
Represent the IT team and the Society on working parties and in meetings as required.
IT Support Manager – Essential Skills:
Proven IT management & experience with people management and a Technical Support background
In depth understanding of technical troubleshooting and IT security
Experience in the Microsoft software suite from Windows Server, Windows Operating Systems, Microsoft 365, Exchange Online and Microsoft Defender
Microsoft MCSA or MCSE qualification
Microsoft Azure qualification
Degree in Information Technology, Computer Science or a related discipline
Financial Sector/Building Society Services experience
Communication, IT Support, Microsoft, Azure, IT Security, Troubleshooting, Leadership
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