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French speaking Customer Care Advisor

2 months ago

London, United Kingdom Language Matters Recruitment Consultants Ltd Full time
An exciting role has arisen for a French speaker to join a successful Luxury Retail and e-commerce team based in Central London. We are looking for a skilled French Customer Service Representative to join their fun, dynamic and friendly team.
The package:
Salary: £27,000 on 5 month fixed term contract until 31st January
Working hours: Monday to Friday 9am -6pm. Occasional Saturday.
Location: Central London, flexibility to work hybrid after trainingThis is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French.
If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you.
Responsibilities of the Customer Care Advisor:
Assisting French and English speaking clients with product enquiries
Updating and maintaining the order database
Providing support to clients registering online and having their orders processed through the website
Assisting clients with any issues regarding returns or orders via email and phone
Dealing with any complaints in a timely manner - escalating any issues to relevant departments
Regular liaison with the logistics department regarding late deliveries or faulty goods
Liaison with the fulfilment team when necessary
Convert customer enquiries into sales opportunities - upsell
Handling accounting enquiries with the finance team
Requirements of the Customer Care Advisor:
Excellent English language skills
Fluency in French
Proven experience in a professional environment in Customer Service or Administration
Flexibility and team orientation essential
Knowledge of ticketing systems desirable
Ideally experience in a similar office-based jobTo apply, please send your CV in English and in Word format to Paola.
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