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Client Experience and Events Assistant

3 months ago

Exeter, United Kingdom Avocet Legal Full time
Dani at is excited to present an exceptional opportunity for a Client Experience (CX) and Events Assistant to join a leading law firm in Exeter. This dynamic role sits at the heart of the firm's Client Delivery programme, offering a unique chance to make a significant impact on client satisfaction and event management.
About the Role:
Reporting to the Client Delivery Manager, you'll play a crucial role in supporting the Client Development Manager, Events Executive, and the wider Transformation & Client Delivery team. Your primary focus will be on administering the client feedback process and assisting with the delivery of high-quality internal and external events.
Client Experience and Events Assistant Responsibilities:
Manage client and employee surveys, including setup, communications, and analysis

Produce monthly reports and identify areas for improvement

Coordinate mystery shopping programme with external consultants

Manage in-depth client reviews, including research and follow-up actions

Monitor and respond to client feedback, including Google reviews

Manage event logistics, including bookings, guest coordination, and venue setup

Create attendee biographies and name badges

Reconcile event receipts and marketing credit card expenses

Provide on-site support during events, including meet and greet duties
Client Experience and Events Assistant Requirements:
A-Levels, NVQ or equivalent qualification (essential)

Office administration experience (desirable)

Understanding of Client Service theory (desirable)

General marketing experience, including copywriting and digital content creation (desirable)

Excellent communication skills, with the ability to deliver both positive and constructive feedback

Strong multitasking abilities and deadline management

Keen interest in data management and analysis

Proficiency in PowerPoint, Word, and Excel (essential)

Ability to quickly understand complex information and take independent action

You will be resilient, adaptable and have meticulous attention to detail
Benefits:
25 days' annual leave plus bank holidays and birthday leave

Private medical insurance and life assurance

Auto-enrolment pension scheme

Comprehensive wellbeing programme, including free confidential helpline

Free counselling sessions and menopause support

Enhanced flexible working with hybrid model

Enhanced sick pay

Cycle-to-work scheme

And much more
This role offers an exciting opportunity to contribute to the firm's client-centric approach while developing your skills in a supportive, dynamic environment. If you're a proactive, detail-oriented individual with a passion for client service and event management, we'd love to hear from you.
To apply or learn more about this exciting position, please contact Dani at