3rd Line Modern Workplace Engineer

3 days ago

Greater Manchester, United Kingdom LIMA Networks Full time
3rd Line Modern Workplace Engineer

About the Company:

LIMA is a leading provider of IT Solutions to UK businesses, from data centre solutions to end user devices. We pride ourselves in delivering an expansive scope of best of breed vendor products and services which span on premise infrastructure solutions & technical services, Cloud Services and fully Managed Support Services. We have a simple but highly effective and proven proposition; we focus on our customers desired business outcome from the outset, designing solutions with our customers and providing them with visibility and control at all times, backed up by a service commitment to end to end accountability.

How you will assist in delivering LIMAs customer outcomes:

You will be comfortable speaking to clients on the telephone or via email and confident to engage with the entirety of the Managed Services team to ensure customer SLAs are adhered to. You will demonstrate your strong passion and ambition by working to continually improve yourself and develop your skills and experience. In return LIMA will invest in internal and external training, offer a clear progression path for your future and career development. You will have the opportunity to support complex and bespoke Azure and private cloud environments where availability and uptime is key. As well as working with one of the best teams in Manchester (as reported by our clients and us). Working as a key member of our team within LIMAs Service Desk, we are looking for an established 3rd Line engineer who can support/mentor 2nd Line Engineers, technically troubleshoot/resolve support tickets in-line with SLAs and support and maintain private and public cloud technologies.

What can a day look like at LIMA for a Managed Services engineer?

With our team mantra The standard you walk past, is the standard you accept, you will apply the teams mission to the teams vision to achieve deliver some of the following:
  • Manage incidents from customers and LIMAs cloud environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately.
  • Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLAs.
  • Provide a knowledgeable point of technical escalation for the 2nd line engineers relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties.
  • Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments.
  • Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process.
  • Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota.

What are the skills needed to achieve a LIMA day?
  • Minimum 3 years experience with technical accreditations or demonstrable experience in supporting and troubleshooting Modern Workplace solutions, based on the following technologies:
o Azure Subscription administration
o Azure Virtual Desktop o Azure Virtual Machines
o Azure Networking/VPN o Citrix Virtual Apps and Desktops
o SSL Application management o Microsoft 365 applications
o Exchange Online and on-premise with Exchange Hybrid
o Private Cloud support o Microsoft Teams Administration
o Microsoft Enterprise & Mobility Security
o Microsoft Endpoint Management/Intune
  • Azure Certifications: AZ-900 or AZ-104
  • Microsoft End User Certifications: MS-100 or similar
  • A demonstrably good troubleshooting methodology
  • A good communicator at a technical and non-technical level in written and oral forms
  • An understanding of Risk/Impact of changes made to customer environments
  • Experience managing your own time and responsibilities whilst keeping to strict customer SLAs
  • Good time recording and record keeping maintaining customer information
  • Experience in working alongside service departments within the standard ITIL framework

What additional skills would provide the best customer experience?
  • Up to date technical accreditations or demonstrable experience in designing and delivering Modern Workplace solutions based on the following technologies:
o Active Directory/Azure AD identity management (ADConnect/ADFS)
o Microsoft supporting technologies (DNS, DHCP, NPS, RRAS, DFS, Printing)
o SQL HA/Infrastructure
o OneDrive for Business
o Security and Compliance for Microsoft 365 apps and services
(MFA, Conditional Access, SSPR, DLP, IPM, IRM, DKIM, MCAS)
o Teams Deployment/enablement
o Azure Networking/VPN
o Azure Backup/DR solutions o Citrix Netscaler/ADC
o Citrix Cloud Integration o Citrix PVS
  • Additional Azure/Microsoft Certifications AZ-900, AZ-104, MS-900, MS-100, MS-101, MS-700, MS-102, MS-140
  • Citrix Certifications CCA-V or similar
  • ITIL V3 Foundation or higher

Benefits:
Joining our team comes with a range of benefits designed to enhance your work experience and well-being:
  • Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year
  • An additional paid day to celebrate your birthday with family and friends
  • From day one youll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme
  • Access to ongoing training and development opportunities to help you grow in your career
  • Enhanced maternity, paternity and adoption pay after two continuous years of service
  • Confidential counselling and support services to help you navigate life's challenges
  • Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike
  • Engage with your colleagues through team-building activities and events.
  • Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar

REF-214 960

ADZN1_UKTJ

  • 3rd Line Modern Workplace Engineer

    4 days ago

    Greater Manchester, United Kingdom LIMA Networks Full time

    3rd Line Modern Workplace EngineerAbout the Company:LIMA is a leading provider of IT Solutions to UK businesses, from data centre solutions to end user devices. We pride ourselves in delivering an expansive scope of best of breed vendor products and services which span on premise infrastructure solutions & technical services, Cloud Services and fully Managed...

  • 3rd Line Modern Workplace Engineer

    3 days ago

    Greater Manchester, United Kingdom LIMA Networks Full time

    3rd Line Modern Workplace Engineer About the Company: LIMA is a leading provider of IT Solutions to UK businesses, from data centre solutions to end user devices. We pride ourselves in delivering an expansive scope of best of breed vendor products and services which span on premise infrastructure solutions & technical services, Cloud Services and fully...

  • Modern Workplace Engineer

    1 month ago

    Manchester, United Kingdom Capgemini Full time

    Location UK Wide About the job you're considering Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all of the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of the Workplace Engineer operate within...

  • Modern Workplace Engineer

    4 weeks ago

    Manchester, United Kingdom Capgemini Full time

    Location UK Wide About the job you're considering Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all of the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of the Workplace Engineer operate within...

  • Modern Workplace Engineer

    3 days ago

    Manchester, United Kingdom Capgemini Full time

    Location UK Wide About the job you're considering Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all of the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of the Workplace Engineer operate within...

  • 3rd Line Linux Engineer

    5 days ago

    Greater Manchester, United Kingdom HAYS Full time

    3rd Line Linux Engineer Your new company You will be working for a well known organisation working remotely on a 6-month contract basis. The rate is £450 per day inside scope of IR35. Your new role My clients are looking for an experienced 3rd Line Linux Engineer to join the team on a 6-month contract basis. You will also ideally have change...

  • 3rd Line Linux Engineer

    6 days ago

    Greater Manchester, United Kingdom HAYS Full time

    3rd Line Linux Engineer Your new company You will be working for a well known organisation working remotely on a 6-month contract basis. The rate is £450 per day inside scope of IR35. Your new role My clients are looking for an experienced 3rd Line Linux Engineer to join the team on a 6-month contract basis. You will also ideally have change implementation...

  • 3rd Line Linux Engineer

    3 days ago

    Greater Manchester, United Kingdom HAYS Full time €450

    3rd Line Linux Engineer Your new company You will be working for a well known organisation working remotely on a 6-month contract basis. The rate is £450 per day inside scope of IR35. Your new role My clients are looking for an experienced 3rd Line Linux Engineer to join the team on a 6-month contract basis. You will also ideally have change...

  • 3rd Line Linux Engineer

    1 day ago

    Greater Manchester, United Kingdom HAYS Full time €450

    3rd Line Linux Engineer Your new company You will be working for a well known organisation working remotely on a 6-month contract basis. The rate is £450 per day inside scope of IR35. Your new role My clients are looking for an experienced 3rd Line Linux Engineer to join the team on a 6-month contract basis. You will also ideally have change...

  • 3rd Line Linux Engineer

    3 days ago

    Greater Manchester, United Kingdom HAYS Full time €450

    3rd Line Linux Engineer Your new company You will be working for a well known organisation working remotely on a 6-month contract basis. My clients are looking for an experienced 3rd Line Linux Engineer to join the team on a 6-month contract basis. You will also ideally have change implementation experience.

  • Modern Workplace Architect

    4 weeks ago

    Manchester, United Kingdom Capgemini Full time

    Location UK Wide About the job you're considering Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all of the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of the Workplace Architect/Engineer...

  • Modern Workplace Architect

    1 month ago

    Manchester, United Kingdom Capgemini Full time

    Location UK Wide About the job you're considering Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all of the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of the Workplace Architect/Engineer...

  • 3rd Line Linux Engineer

    5 days ago

    Manchester, United Kingdom HAYS Full time €450

    3rd Line Linux Engineer Your new company You will be working for a well known organisation working remotely on a 6-month contract basis. The rate is £450 per day inside scope of IR35. Your new role My clients are looking for an experienced 3rd Line Linux Engineer to join the team on a 6-month contract basis. You will also ideally have change implementation...

  • 3rd Line Linux Engineer

    5 days ago

    Manchester, United Kingdom HAYS Full time

    3rd Line Linux Engineer Your new company You will be working for a well known organisation working remotely on a 6-month contract basis. The rate is £450 per day inside scope of IR35. Your new role My clients are looking for an experienced 3rd Line Linux Engineer to join the team on a 6-month contract basis. You will also ideally have change...

  • Modern Workplace Consultant

    3 weeks ago

    Manchester, United Kingdom Technology Services Group Full time

    Job Title: Modern Workplace Consultant Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Location: Manchester (Remote) Salary: Up to 65k DOE Job type: Full time, permanent The Role: As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing...

  • Modern Workplace Consultant

    3 weeks ago

    Manchester, United Kingdom Technology Services Group Full time

    Job Title: Modern Workplace Consultant Location: Manchester (Remote) Salary: Up to 65k DOE Job type: Full time, permanent The Role: As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of...

  • Modern Workplace Consultant

    4 weeks ago

    Manchester, United Kingdom Technology Services Group Full time

    Job Title: Modern Workplace ConsultantLocation: Manchester (Remote)Salary: Up to 65k DOEJob type: Full time, permanentThe Role:As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of Microsoft...

  • Modern Workplace Consultant

    3 weeks ago

    Manchester, United Kingdom Technology Services Group Full time

    Job Title: Modern Workplace ConsultantLocation: Manchester (Remote)Salary: Up to 65k DOEJob type: Full time, permanentThe Role:As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of Microsoft...

  • Modern Workplace Consultant

    3 weeks ago

    Manchester, United Kingdom Technology Services Group Full time

    Job Title: Modern Workplace Consultant Location: Manchester (Remote) Salary: Up to 65k DOE Job type: Full time, permanent The Role: As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of...

  • 3rd Line Service Desk Engineer

    2 months ago

    Manchester, United Kingdom CALIBRE DIGITAL CONSULTING LIMITED Full time

    3rd Line Service Desk Engineer My client is growing and looking for a 3rd line service engineer This will mean working on complex issues and helping with project delivery and a natural progression into this level over time. Also assisting junior members of the Service Desk to help improvetheir technical skills We are looking for someone who has either got...