3rd Line Service Desk Engineer

3 weeks ago


Manchester, United Kingdom CALIBRE DIGITAL CONSULTING LIMITED Full time

3rd Line Service Desk Engineer

My client is growing and looking for a 3rd line service engineer This will mean working on complex issues and helping with project delivery and a natural progression into this level over time. Also assisting junior members of the Service Desk to help improvetheir technical skills

We are looking for someone who has either got to the top of their level and can't move on in a 2nd Line Service desk. Or 3rd line engineer who can't move up due to whatever reason and we will give more opportunity for it.

**3rd line service desk engineer for this role you must have**:

- Switching configurations and troubleshooting including Cisco
- HP. Firewalls and Router configurations and troubleshooting including Meraki. Advanced Windows Server troubleshooting including 2012/2016/2019 versions. Windows endpoint troubleshooting including Windows 7 and Windows 10. Advanced Office 365 Administrationincluding troubleshooting and setting up. Vmware knowledge is required for this role
- with previous experience expected in end-user support
- experience working on a Service Desk/Help Desk Suitable Qualifications to demonstrate understanding of Microsoft or Hypervisor solutions
- Suitable Qualifications to demonstrate understanding of Microsoft or Hypervisor solutions
- Excellent customer services skills
- High level of interpersonal skills
- An ability to accurately triage technical requests.
- A valid UK driving license.

**Interested or for more information send CV


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