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Sr. Client Partner
2 months ago
Job Description
Title: Senior Client Partner, Global Markets
Team- Business Operations
About Qure.ai
Qure.ai is one of the fastest-growing start-ups in India which develops Artificial Intelligence enabled products and platforms for healthcare diagnostics. We develop innovative solutions that help save patients’ lives across multiple care areas, such as lung cancer, tuberculosis, and stroke touching 12 million lives in 75+ countries.
About the role
As a Senior Client Partner, you will be responsible for managing multiple high-value accounts, nurturing strong relationships with key stakeholders, and driving new business opportunities. This role requires a deep understanding of client needs, a proactive approach to identifying opportunities, and the ability to effectively communicate and pitch Qure.ai's solutions. You will work closely with cross-functional teams, including operations, product, and technical teams, to deliver exceptional service and value to our clients.
Key Responsibilities:
1. Site Stakeholder Management:
o Relationship Building: Develop and maintain strong, long-term
relationships with key stakeholders at client sites.
o Primary Contact: Serve as the primary point of contact for all site-specific
inquiries, issues, and escalations, ensuring prompt and effective resolution. o Regular Communication: Facilitate regular communication with
stakeholders to gather feedback, address concerns, and ensure client
satisfaction.
o Client Advocacy: Act as a client advocate within the organization, ensuring
that client needs and expectations are communicated and met. 2. Exploring Key Opportunities:
o Opportunity Identification: Leverage existing relationships to identify new business opportunities within client organizations.
o Problem-Solving: Understand the critical challenges (Jobs to be Done) that the client is seeking to solve and explore how Qure.ai's solutions can address these challenges.
o Relationship Development: Identify and build relationships with key decision-makers and influencers within client organizations to deepen engagement and unlock new opportunities.
o Market Insights: Stay informed about industry trends, client needs, and competitive offerings to identify areas where Qure.ai can provide additional value.
3. Pitching Solutions:
o Product Expertise: Develop a deep understanding of Qure.ai's products,
including their clinical and technical use cases.
o Tailored Presentations: Work closely with the operations team to create
customized presentations and proposals that address specific client needs
and use cases.
o Effective Communication: Clearly articulate the value proposition of
Qure.ai's solutions to different audiences, including clinical, technical, and
executive stakeholders.
o Client Education: Provide ongoing education and support to clients to
ensure they fully understand the benefits and applications of Qure.ai's
products.
4. Account Growth and Retention:
o Business Development: Proactively seek opportunities to expand the scope of services provided to existing clients, driving revenue growth.
o Client Retention: Implement strategies to ensure high levels of client satisfaction and retention, including regular check-ins, performance reviews, and value delivery assessments.
o Contract Negotiations: Lead contract renewal discussions, ensuring favourable terms for both the client and Qure.ai.
Team Collaboration: Collaborate with internal teams, including product, technical, and operations, to ensure seamless delivery of solutions and services.
Feedback Loop: Provide feedback from clients to internal teams to inform product development and improvement efforts.
Qualifications:
- Bachelor's degree Engineering/MBA
- 5+ years of experience in Business Development, Key Account Management
- Ability to manage multiple tasks and priorities simultaneously.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a global team.
Additional Skills:
- Demonstrated ability to manage large, complex accounts and drive business growth.
- Proficiency in creating and delivering compelling presentations and proposals.
- Excellent problem-solving skills and a client-focused mindset.
- Qure.ai is an equal opportunity employer dedicated to fostering diversity and inclusion within the workplace. We actively implement measures to ensure fair employment and career advancement opportunities for all candidates, irrespective of gender identity, race, sexual orientation, color, religion, national origin, disability, or age.
At Qure.ai
You will be part of a rapidly growing organization, with an opportunity to work alongside the best minds in the industry. Competitive compensation and rewards, opportunity to grow with a young company.
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