Programme Manager

2 weeks ago


London, United Kingdom Venn Group Full time
Programme Manager – Customer Experience Improvement
Overview:
Our client is embarking on a significant programme aimed at enhancing customer experience, with a primary focus on optimizing the onboarding process. The client is looking for a Programme Manager who will spearhead the implementation of strategies to improve efficiency, reduce friction, and elevate satisfaction throughout the customer journey. Collaborating with cross-functional teams, you'll identify areas for improvement, devise innovative solutions, and ensure successful project delivery in alignment with our clients objectives.
Experience working within Financial Services is essential.
Key Responsibilities:
Strategic Planning:
Develop and execute a comprehensive strategy to optimise and enhance the customer onboarding process, in line with the bank’s strategic goals.
Project Management:
Lead cross-functional teams, including Business Analysts and Testers, in delivering technical solutions tailored to business requirements.
Interface with Business-As-Usual (BAU) teams such as Risk and Compliance, ensuring compliance with regulatory standards.
Define project scope, objectives, timelines, and resource requirements, ensuring stakeholder alignment.
Monitor project milestones, identify risks, and conduct working group meetings to maintain focus on delivery.
Process Optimization:
Utilise project resources to analyse current onboarding processes, systems, and workflows to identify opportunities for optimization and efficiency gains.
Collaborate with business stakeholders to streamline procedures, eliminate redundancies, and automate manual tasks where feasible.
Implement industry best practices to ensure a seamless onboarding experience.
Stakeholder Engagement:
Serve as a liaison between business units, ensuring clear communication and coordination throughout the project lifecycle.
Provide regular updates and reports to senior management on project status and key metrics.
Change Management:
Facilitate change management efforts to ensure smooth adoption of new processes, systems, or tools related to customer onboarding.
Gather feedback from internal stakeholders and customers to drive continuous improvement.
Technical Experience:
Proficiency in implementing Microsoft solutions, given the pervasive use of Microsoft applications within the organization.
Exposure to modifying and upgrading D365 CRM which forms the core of this project.
Experience working with PowerApps, which handles a significant portion of the automation required.




  • London, United Kingdom International Arts Manager Full time

    Job Summary The Orchestra Manager has overall responsibility for the delivery of the RCM orchestra and large ensemble programme. It is a crucial role in supporting the College’s programme of public performances. Job Description Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and...

  • Programme Manager

    3 days ago


    London, United Kingdom Tria Recruitment Full time

    **Programme Manager** **Programme Manager / Project Manager - Programme and Project Delivery** **Fully remote or 2 days in London** **National Public Sector Client** **£40,000 - £50,000 Salary** Are you a Project Manager with strong experience delivering projects end to end, managing stakeholders, and looking for the next step up in your career? This...

  • Programme Manager

    4 weeks ago


    London, United Kingdom eFinancialCareers Full time

    Join us as a Programme Manager - This is an opportunity to join our Productivity, Property and Supply Chain team where together we enable our bank to grow sustainably, operate efficiently and be a great place to work - You'll be accountable for mobilising and leading the Third Party Risk Management Change Programme (TPRM) - You'll be working closely with BAU...

  • Programme Manager

    3 weeks ago


    London, Greater London, United Kingdom NatWest Markets Full time

    Join us as a Programme ManagerThis is an opportunity to take on a critical Programme Manager role in the central NatWest Markets Chief Operating Office team, for the US Department of Justice MonitorshipYou'll be responsible for oversight, management and governance of the remediation streams, and will have the opportunity to bring tangible change to our...

  • Programme Manager

    1 week ago


    London, United Kingdom Sovereign Executive Search & Selection Ltd Full time

    Programme Manager - Workday, Central London, £(Apply online only) per dayWe are recruiting a Programme Manager on a contract basis for our client, a Central London-based private equity-owned Asset Management Specialist. After a period of growth and success, they are looking for a Programme Manager to lead a large-scale Workday HR/HCM system...

  • Programme Manager

    1 month ago


    London, United Kingdom Understanding Recruitment Full time

    **Programme Manager** A new and exciting opportunity has arisen for an experienced Programme Manager to join a Tech company working with AI and Data platforms. You will be working on SaaS and software-based programmes and experience in being a part of these type of projects/programmesis important. This is a great chance for a Prorgramme Manager looking to...

  • Programme Manager

    4 weeks ago


    London, United Kingdom in Newbury Full time

    Programme Manager - Workday, Central London, (Apply online only) per day We are recruiting a Programme Manager on a contract basis for our client, a Central London-based private equity-owned Asset Management Specialist. After a period of growth and success, they are looking for a Programme Manager to lead a large-scale Workday HR/HCM system implementation....

  • Programme Manager

    1 month ago


    London, United Kingdom NFP People Limited Full time

    Programme Manager We're looking for a Programme Manager with experience to join an important charity helping vulnerable children across the world. Position: Programme Manager Location: Milton Keynes or London, hybrid working (UK) Hours: Full-time - 36.5 hours per week Contract: Permanent **Salary**: £30,763 per annum, depending on experience good...

  • Programme Manager

    1 day ago


    London, United Kingdom M&G Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary...

  • Programme Manager

    1 month ago


    London, United Kingdom eFinancialCareers Full time

    **FCA- London/Hybrid** **Programme Manager** **6 months +** The Programme Manager sits in a divisional services team and is responsible for the shaping, scoping, planning and successful delivery of large and complex programmes within the FCA divisional portfolio. **What does this job involve?** Successfully deliver large and complex programmes,...

  • Programme Manager

    2 weeks ago


    London, United Kingdom Computappoint Full time

    PROGRAMME MANAGER | PERMANENT | £97,500 | LONDON  This exciting programme manager role is an ideal opportunity for an experience datacentre migration Programme Manager to join the team on a permanent basis to work on a multitude of projects from short assignments to large long-term assignments within programmes and portfolios.  Responsibilities:  ...

  • Programme Manager

    3 weeks ago


    London, United Kingdom NatWest Group Full time

    Change & Project Management , Business Strategy & Delivery Closing date for applications: 21/05/2024 Share this job to Facebook. This will open a link in a new tab Share this job to X/Twitter. This will open a link in a new tab Share this job to LinkedIn. This will open a link in a new tab This role is based in the United Kingdom and as such all normal...

  • Programme Manager

    1 month ago


    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Programme Manager needed to support with delivering connectivity to rural areas. Location: London Paddington (hybrid - no more than once a month on-site) Contract: Until 30/09/2023 Rate: £700 per day through umbrella Hours: 40 hours, Monday to Friday Job Overview As a Programme Manager, you will be working closely with our client's partner, the leading...

  • Programme Managers

    1 week ago


    London, United Kingdom Local Government Association Full time

    About the role   As part of our new programme management office, you will use your experience of delivering change in other organisations to drive the design and delivery of assigned programme/s that deliver the LGA’s Change Programme, ensuring best-in-class portfolio, programme and project management practices are applied. You will matrix manage...

  • Programme Manager

    5 days ago


    London, United Kingdom Digital Catapult Full time

    The Programme Manager plans and manages delivery of complex digital CR&D programmes, generally funded by the public sector. This particular role will be responsible for managing one of Digital Catapult’s major programmes with a £5m annual budget and a team size of over 40 people working with international companies and two government departments.The...

  • Programme Manager

    1 week ago


    London, United Kingdom Network Rail Full time

    Brief Description We are looking for a Programme Manager to work in the regional performance, planning and alliance team. Manage the development and delivery of a programme of projects to agreed scope, time, cost and quality requirements, working with business customers and their representatives. If you can answer ‘yes’ to the following questions,...

  • Programme Manager

    1 month ago


    London, Greater London, United Kingdom La Fosse Full time

    The Organisation:A large not-for-profit organisation.A bit about the role:I am working with a London based not-for-profit organisation who are looking for a Programme Manager (Customer led Digital Programmes) to join them on a permanent basis. As Programme Manager your role will be to lead on the organisations customer experience programmes. This will...

  • Programme Manager

    1 month ago


    London, United Kingdom Smallwood Trust Full time

    **Programme Manager**Location**: Remote working with regular meetings in London and monthly meetings in Malvern **Contract Type**: 3-year fixed term **Hours**: Part time, 21 to 28 hours per week **Salary**: £38,000 to £43,000 (including £6,000 London Weighting) pro rata per annum **Benefits**: 25 days per annum plus public holidays (pro rata), employer...

  • Programme Manager

    1 month ago


    London, United Kingdom Reed Talent Solutions Full time

    **About the job** Reporting to the Head of Strategic Finance and Delivery, the Programme Manager will lead, develop, and implement programme management processes for The London Estates Board (LEB), performance management of projects and expenditure against budgets, trackingof deliverables and risk and issues management. **Key responsibilities** - To create...

  • Programme Manager

    8 hours ago


    London, United Kingdom RGF Staffing UK Limited Full time

    The Programme Manager leads end-to-end project and programme management and the implementation of robust processes to deliver requirements while ensuring value for money. The role contributes to the long-term financial performance of the companies projects and programmes through effective operational and financial performance management.Looking for a PM who...